Melville, New York – August 12, 2004, Verint Systems Inc. (Company
Profile, Past
Stories, Case
Studies) (NASDAQ:
VRNT), a leading provider of analytic software-based solutions for
communications interception, networked video and business intelligence,
today announced that its new agent coaching and development solution,
ULTRA™ IntelliCoach™, received the Best of Show Award for Agent
Productivity at the International Call Center Management (ICCM) event in
Chicago, one of the industry’s leading conferences. IntelliCoach
extends the reach of the ULTRA suite, enabling an organization to
leverage its actionable intelligence to help enhance workforce
performance and deliver high quality customer service across the
enterprise.
ULTRA IntelliCoach enables contact center executives to intelligently
manage the entire agent evaluation, feedback, coaching, and development
process, quickly highlighting gaps in agent skill sets, and facilitating
prompt corrective action to impact performance. ULTRA IntelliCoach
helps strengthen coaching relationships by addressing unique development
requirements, providing agents with the specific training and support
they need to expand knowledge, build confidence, and improve
performance.
“Verint is honored to receive the Best of Show award for ULTRA
IntelliCoach, as it is further proof of the power of actionable
intelligence in driving improvements in enterprise quality,” said
Mariann McDonagh, vice president of marketing for Verint.
Verint’s ULTRA Intelligent Recording is designed to drive enterprise
quality by enabling organizations of all sizes to cost-effectively
capture every customer interaction and extract actionable intelligence
from telephone, Voice over IP, email, chat or agent assisted co-browsing
contacts. Easy access to customer data through ULTRA’s Web-based
desktop portal enables enterprises to use what they learn from customer
contacts to optimize their processes, increase productivity, comply with
risk management requirements and improve service to their customers.
About Verint Systems Inc.
Verint Systems Inc., headquartered in Melville, New York, is a leading
provider of analytic software-based solutions for communications
interception, networked video, and business intelligence. Verint
software, which is used by over 1,000 organizations in over 50 countries
worldwide, generates actionable intelligence through the collection,
retention and analysis of voice, fax, video, email, Internet and data
transmissions from multiple communications networks. Verint is a
subsidiary of Comverse Technology, Inc. (NASDAQ: CMVT). Visit us at our
website www.verint.com.
Note: Certain statements concerning Verint’s future revenues, earnings
per share, results or prospects are “forward-looking statements” under
the Private Securities Litigation Reform Act of 1995. There can be no
assurances that forward-looking statements will be achieved, and actual
results could differ materially from forecasts and estimates. Important
factors that could cause actual results to differ materially include:
changes in the demand for Verint's products; further decline in
information technology spending; risks associated with acquiring and
integrating the assets and business acquired from ECtel including
products and technologies, as well as retaining key employees and
customers, which could result in a substantial diversion of management
resources, the incurrence of contingent liabilities, amortization of
certain identifiable intangible assets, research and development
write-offs and other acquisition-related expenses; the uncertainty of
customer acceptance of Verint’s products; Verint’s lengthy and variable
sales cycle makes it difficult to predict operating results; dependence
on contracts with governments for a significant portion of Verint’s
revenues; markets for Verint’s products failing to develop; risks that
Verint’s intellectual property rights may not be adequate to protect its
business; risks associated with rapidly changing technology and the
ability of Verint to introduce new products on a timely and
cost-effective basis; inability to maintain relationships with value
added resellers and systems integrators; risks associated with Verint's
ability to retain existing personnel and recruit and retain qualified
personnel; risks associated with changes in the competitive or
regulatory environment in which Verint operates; risks associated with
significant foreign operations, including fluctuations in foreign
currency exchange rates; risks associated with Comverse Technology, Inc.
controlling Verint’s business and affairs; and other risks described in
filings with the Securities and Exchange Commission. These risks and
uncertainties, as well as others, are discussed in greater detail in the
filings of Verint with the Securities and Exchange Commission. All
documents are available through the SEC’s Electronic Data Gathering
Analysis and Retrieval system (EDGAR) at www.sec.gov or from Verint’s
website at www.verint.com. Verint makes no commitment to revise or
update any forward-looking statements.
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Verint, the Verint word mark, STAR-GATE, RELIANT, LORONIX and ULTRA are
trademarks of Verint Systems Inc. Other names may be trademarks of
their respective owners.
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