Melville, New York - August 10, 2004, Verint Systems Inc. (Company
Profile, Past
Stories, Case
Studies)(NASDAQ:
VRNT), a leading provider of analytic software-based solutions for
communications interception, networked video security and surveillance,
and business intelligence, today announced a new enterprise quality
workshop, entitled Actionable Intelligence for a Smarter Workforce, to
be delivered in partnership with leading service transformation firm,
TARP. The workshop is designed to help customers more effectively align
their contact centers with enterprise goals.
Actionable Intelligence for a Smarter Workforce will examine enterprise
customer service initiatives and translate these initiatives into goals
and key performance indicators for the contact center. Through a
combination of onsite discovery and facilitated classroom sessions, the
4 day workshop will enable Verint customers to create a balanced
enterprise quality program for improved workforce performance and
enhanced customer satisfaction and loyalty.
John Goodman, President of TARP and a contact center industry veteran,
said, “Our research has consistently shown that organizations that link
company goals, contact center goals and customer satisfaction are
ultimately more competitive and more profitable.” With a 32 year track
record of providing actionable, measurable results to global Fortune 100
clients, TARP provides research, analysis and targeted consulting
focused on the financial impact of customer service. “We are pleased to
partner with TARP to deliver this important offering,” said Mariann
McDonagh, vice president of global marketing for Verint Systems.
“Actionable Intelligence for a Smarter Workforce will enable Verint
customers to implement a quality program tailored specifically to the
needs of their organizations and obtain maximum return on their
investment in our ULTRA solution.”
ULTRA Intelligent Recording drives total quality by enabling
organizations of all sizes to cost effectively capture all customer
interactions and extract actionable intelligence from telephone,
Voice-over-IP, email, chat or agent assisted co-browsing contacts. Easy
access to all customer data through ULTRA’s Web-based desktop portal
enables enterprises to use what they learn from customer contacts to
optimize their processes, increase productivity, comply with risk
management requirements and improve service to their customers.
About Verint Systems Inc.
Verint Systems Inc., headquartered in Melville, New York, is a leading
provider of analytic software-based solutions for communications
interception, networked video security and surveillance, and business
intelligence. Verint software, which is used by over 1,000 organizations
in over 50 countries worldwide, generates actionable intelligence
through the collection, retention and analysis of voice, fax, video,
email, Internet and data transmissions from multiple communications
networks. Verint is a subsidiary of Comverse Technology, Inc. (NASDAQ:
CMVT). Visit us at our website www.verint.com.
Note: Certain statements concerning Verint’s future revenues, earnings
per share, results or prospects are “forward-looking statements” under
the Private Securities Litigation Reform Act of 1995. There can be no
assurances that forward-looking statements will be achieved, and actual
results could differ materially from forecasts and estimates. Important
factors that could cause actual results to differ materially include:
changes in the demand for Verint's products; further decline in
information technology spending; risks associated with acquiring and
integrating the assets and business acquired from ECtel including
products and technologies, as well as retaining key employees and
customers, which could result in a substantial diversion of management
resources, the incurrence of contingent liabilities, amortization of
certain identifiable intangible assets, research and development
write-offs and other acquisition-related expenses; the uncertainty of
customer acceptance of Verint’s products; Verint’s lengthy and variable
sales cycle makes it difficult to predict operating results; dependence
on contracts with governments for a significant portion of Verint’s
revenues; markets for Verint’s products failing to develop; risks that
Verint’s intellectual property rights may not be adequate to protect its
business; risks associated with rapidly changing technology and the
ability of Verint to introduce new products on a timely and
cost-effective basis; inability to maintain relationships with value
added resellers and systems integrators; risks associated with Verint's
ability to retain existing personnel and recruit and retain qualified
personnel; risks associated with changes in the competitive or
regulatory environment in which Verint operates; risks associated with
significant foreign operations, including fluctuations in foreign
currency exchange rates; risks associated with Comverse Technology, Inc.
controlling Verint’s business and affairs; and other risks described in
filings with the Securities and Exchange Commission. These risks and
uncertainties, as well as others, are discussed in greater detail in the
filings of Verint with the Securities and Exchange Commission. All
documents are available through the SEC’s Electronic Data Gathering
Analysis and Retrieval system (EDGAR) at www.sec.gov or from Verint’s
website at www.verint.com. Verint makes no commitment to revise or
update any forward-looking statements.
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Verint, the Verint word mark,
STAR-GATE, RELIANT, LORONIX and ULTRA are trademarks of Verint Systems
Inc. Other names may be trademarks of their respective owners.
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