UK Utility Provider, EDF Energy, Selects Verint ULTRA (email this article)

MELVILLE, N.Y.--(BUSINESS WIRE)--Aug. 7, 2006--Verint Systems Inc. (Company Profile, Past Stories, Case Studies) (NASDAQ:VRNT - News), a leading provider of analytic software-based solutions for security and business intelligence, today announced that EDF Energy, one of Europe's leading energy suppliers, has selected and is deploying Verint's ULTRA(TM) solution to enhance the customer service it provides across its six contact centers in the UK.

EDF Energy (LSE: EPN - News) is part of EDF Group, one of the largest energy companies in Europe. EDF Energy is responsible for the generation, supply and distribution of electricity and gas to over 7.8 million homes and businesses throughout the UK. ULTRA will be used enhance customer service and improve customer retention across the company's six contact center locations staffed by 2,500 agents.

"Verint's ULTRA solution is a vital part of our strategy to provide our customers a first class service and customer experience and to provide a key differentiator in our market. ULTRA's actionable intelligence helps us identify areas where agents require additional coaching and training, so that they can offer the best possible customer service," said Matt Smith, IT and telecommunications contact center support operations manager, EDF Energy.

Verint's ULTRA solution and Analytics(TM) suite drive total quality by enabling organizations of all sizes to cost-effectively capture all customer interactions and extract actionable intelligence from telephone, Voice-over-IP, email or chat. Easy access to all customer data through ULTRA's Web-based desktop portal enables enterprises to use what they learn from customer contacts to optimize their processes, increase productivity, comply with risk management requirements and improve service to their customers.

"EDF Energy joins a growing list of utility providers who recognize that actionable intelligence is a key factor in delivering competitive, differentiated customer service," said Dan Bodner, CEO and President of Verint Systems. "Understanding the root cause of customer and performance issues can provide EDF with valuable insight into the effectiveness of their customer operations."

About Verint Systems Inc.
Verint® Systems Inc., headquartered in Melville, New York, is a leading provider of analytic software-based solutions for security and business intelligence. Verint software, which is used by over 1,000 organizations in over 50 countries worldwide, generates actionable intelligence through the collection, retention and analysis of voice, fax, video, email, Internet and data transmissions from multiple communications networks. Verint is a subsidiary of Comverse Technology, Inc. (NASDAQ:CMVT - News). Visit us at our website www.verint.com.

Verint, the Verint word mark, Actionable Intelligence, Powering Actionable Intelligence, STAR-GATE, RELIANT, NEXTIVA, LORONIX, SmartSight, Lanex and ULTRA are trademarks of Verint Systems Inc. Other names may be trademarks of their respective owner.