MELVILLE, N.Y.--Aug. 3, 2005--Verint Systems Inc. (Company
Profile, Past
Stories, Case
Studies) (NASDAQ: VRNT - News), a leading provider of analytic software-based solutions for communications interception, networked video security and business intelligence, today announced that John Hancock's Annuity Division has enhanced its customer-centric programs by improving business processes with ULTRA(TM) Analytics. ULTRA Analytics is designed to enable John Hancock to identify and understand important issues that impact the effectiveness of their customer service operations.
John Hancock is a unit of Manulife Financial Corporation, a leading Canada-based financial services group serving millions of customers in 19 countries and territories worldwide. John Hancock offers a broad range of financial products and services, including whole life, term life, variable life, and universal life insurance, as well as college savings products, fixed and variable annuities, long-term care insurance, mutual funds and various forms of business insurance. John Hancock's Annuity Division was awarded the 2004 DALBAR Financial Intermediary Service Award Quality Evaluation for outstanding customer service in the insurance industry.
"At John Hancock, we recognize that our competitive edge comes from continuous improvement in the service we provide to our global customers," says Gerry Leavitt, Director of Client Services for John Hancock. "ULTRA Analytics has enabled us to identify and enhance many of the critical processes that support customer-centric programs within the contact center and across our business. Using what we learn, we can provide more proactive and satisfying service to our customers." Leavitt continued, "ULTRA Analytics has helped John Hancock identify process improvements throughout the customer service life cycle."
ULTRA Analytics goes beyond traditional performance management and workforce optimization tools, enabling businesses to understand not only what is happening in their operations, but to also identify the underlying causes. ULTRA Analytics provides actionable intelligence on a wide array of customer-centric enterprise and back office programs and processes that provide the foundation for quality service and support.
"We are pleased that ULTRA Analytics is helping John Hancock better understand the effectiveness of the processes that support their customer-centric programs," said Dan Bodner, Verint's President and CEO. "Our actionable intelligence solutions are designed to help companies like John Hancock maximize customer loyalty and improve the profitability of their customer-focused operations."
About Verint Systems Inc.
Verint Systems Inc., headquartered in Melville, New York, is a leading provider of analytic software-based solutions for communications interception, networked video security and business intelligence. Verint software, which is used by over 1,000 organizations in over 50 countries worldwide, generates actionable intelligence through the collection, retention and analysis of voice, fax, video, email, Internet and data transmissions from multiple communications networks. Verint is a subsidiary of Comverse Technology, Inc. (NASDAQ: CMVT - News). Visit us at our website www.verint.com.
Note: Certain statements concerning Verint's future revenues, earnings per share, results or prospects are "forward-looking statements" under the Private Securities Litigation Reform Act of 1995. There can be no assurances that forward-looking statements will be achieved, and actual results could differ materially from forecasts and estimates. Important risks, uncertainties and other important factors that could cause actual results to differ materially include, among others: introducing quality products on a timely basis that satisfy customer requirements and achieve market acceptance; decline in information technology spending; changes in the demand for Verint's products; lengthy and variable sales cycles create difficulty in forecasting the timing of revenue; aggressive competition in all of Verint's markets, which creates pricing pressure; risks associated with changes in the competitive or regulatory environment in which Verint operates; dependence on government contracts; expected increase in Verint's effective tax rate; challenges in increasing gross margins; risks associated with integrating the assets and business acquired from ECtel Ltd. and RP Sicherheissysteme GMBH; risks that Verint's intellectual property rights may not be adequate to protect its business or that others may claim that Verint infringes upon their intellectual property rights; perception that Verint improperly handles sensitive or confidential information; inability to maintain relationships with value added resellers and systems integrators; difficulty of improving Verint's infrastructure in order to be able to continue to grow; risks associated with Verint's ability to retain existing personnel and recruit and retain qualified personnel in all geographies in which Verint operates; risks associated with significant foreign operations, including fluctuations in foreign currency exchange rates; risks associated with Comverse Technology, Inc. controlling Verint's business and affairs; and other risks described in filings with the Secur ities and Exchange Commission. All documents are available through the SEC's Electronic Data Gathering Analysis and Retrieval system (EDGAR) at www.sec.gov or from Verint's website at www.verint.com. Verint makes no commitment to revise or update any forward-looking statements.
Verint, the Verint word mark, Actionable Intelligence, Powering Actionable Intelligence, STAR-GATE, RELIANT, NEXTIVA, LORONIX, SmartSight, Lanex and ULTRA are trademarks of Verint Systems Inc. Other names may be trademarks of their respective owners.
email this article