(Company
Profile, Past
Stories, Case
Studies) MELVILLE, N.Y - January 6, 2004, Verint Systems Inc. (NASDAQ: VRNT), a
leading provider of analytic software-based solutions for communications
interception, digital video security and surveillance, and enterprise
business intelligence, today announced that Clarke American has
partnered with Verint to fuel enterprise quality initiatives across the
company’s five networked contact centers, which handle more than 15
million contacts per year.
Clarke American, based in San Antonio, Texas, provides check-related
products, contact center services and direct response marketing
solutions for more than 4,000 financial institution partners. A winner
of the 2001 Malcolm Baldridge National Quality Award, Clarke American
has made substantial investments in technology and manufacturing to
achieve the highest possible levels of quality, service and efficiency.
Clarke American’s “First in Service” program is the driving force behind
the company’s continuous improvement initiatives, and selecting the best
solution to empower the contact center was a crucial component of this
strategy.
“The success of Clarke American’s customer services is directly related
to the quality of the customer experience our team provides,” said Kaari
Swope, Vice President and General Manager of Contact Center Services for
Clarke American. “As a key supplier, Verint understood our requirements,
offered very effective, cost-efficient solutions to meet our needs and
helped us implement our contact center quality initiative in a short
amount of time.”
Verint Systems is a leading global provider of Intelligent Recording and
analytic solutions for contact centers. Verint's solutions provide
global enterprises with business insight about customers, agents and
processes, and deliver this critical information directly to key
decision makers. Verint enables organizations to optimize contact center
performance and deliver a consistent, branded customer experience.
“We are delighted to be working with Clarke American to help them meet
their important quality service objectives,” said Dan Bodner, Verint’s
President and CEO. “Verint is committed to providing solutions that
enable our clients to gather important data from every contact and shape
their service to meet the needs of their customers.”
About Verint Systems Inc.
Verint Systems Inc., headquartered in Melville, New York, is a leading
provider of analytic solutions for communications interception, digital
video security and surveillance, and enterprise business intelligence.
Verint software, which is used by over 1,000 organizations in over 50
countries worldwide, generates actionable intelligence through the
collection, retention and analysis of voice, fax, video, email, Internet
and data transmissions from multiple communications networks. Verint is
a subsidiary of Comverse Technology Inc. (NASDAQ: CMVT). Visit us at
our website www.verintsystems.com.
About Clarke American
Clarke American provides checks and check-related products, contact
center services and
direct response marketing solutions for the financial services industry.
Each year, the company produces more than 10 billion personal and
business checks in a variety of formats for more than 4,000 financial
institutions throughout the country. More than 3,300 Clarke American
associates serve the financial services industry through a network of
electronically linked production facilities and customer service centers
across the United States. Clarke American is a recipient of the 2001
Malcolm Baldrige National Quality Award given by the U.S. Department of
Commerce. For more information, visit www.clarkeamerican.com.
Note: Certain statements concerning Verint’s future results or prospects
are “forward-looking statements” under the Private Securities Litigation
Reform Act of 1995. There can be no assurances that forward-looking
statements will be achieved, and actual results could differ materially
from forecasts and estimates. Important factors that could cause actual
results to differ materially include: changes in the demand for Verint's
products; changes in capital spending among Verint's current and
prospective customers; the risks associated with the sale of large,
complex, high-capacity systems and with new product introductions as
well as the uncertainty of customer acceptance of these new or enhanced
products from either Verint or its competition; Verint’s lengthy and
variable sales cycle makes it difficult to predict operating results;
risks that Verint’s intellectual property rights may not be adequate to
protect its business; risks associated with rapidly changing technology
and the ability of Verint to introduce new products on a timely and
cost-effective basis; risks associated with changes in the competitive
or regulatory environment in which Verint operates; risks associated
with holding a large portion of assets in cash and equivalents and the
reduction of prevailing interest rates; risks associated with
significant foreign operations and international sales and investment
activities, including fluctuations in foreign currency exchange rates,
interest rates, and valuations of public and private equity; the
volatility of macroeconomic and industry conditions and the
international marketplace; risks associated with Verint's ability to
retain existing personnel and recruit and retain qualified personnel;
and other risks described in filings with the Securities and Exchange
Commission. These risks and uncertainties, as well as others, are
discussed in greater detail in the filings of Verint with the Securities
and Exchange Commission, including Verint’s most recent Quarterly Report
on Form 10-Q. All documents are available through the SEC’s Electronic
Data Gathering Analysis and Retrieval system (EDGAR) at www.sec.gov or
from Verint’s website at www.verintsystems.com. Verint makes no
commitment to revise or update any forward-looking statements in order
to reflect events or circumstances after the date any such statement is
made.
Verint, the Verint word mark, STAR-GATE, RELIANT, LORONIX and ULTRA are
trademarks of Verint Systems Inc. Other names may be trademarks of
their respective owners.
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