ANAHEIM, Calif.--(BUSINESS WIRE)--Sept. 15, 2003--At its Connect 2003 conference, PeopleSoft (Company
Profile, Past
Stories, Case
Studies) (Nasdaq:PSFT - News) today introduced major enhancements to its support offering, setting a new standard in the industry. The new policy is built
upon PeopleSoft's industry-leading, four-year support policy and includes:
Software fixes and updates for four years from general
availability.
Upgrade scripts to the most current release for five years.
Tax and related regulatory changes for six years.
Technical support with access to in-depth problem solving
assistance and technical expertise, case management,
self-service support tools and technical knowledge bases
indefinitely.
"PeopleSoft has delivered increased support levels and longer support periods that allow customers to confidently plan software implementations and upgrades,"
said Jim Prevo, vice president and chief information officer, Green Mountain Coffee Roasters. "Providing technical support indefinitely for PeopleSoft and J.D. Edwards
applications continues to demonstrate PeopleSoft's commitment to customer success and satisfaction."
PeopleSoft Support Services offers subsequent software enhancements, upgrade tools, access to technical expertise, and worldwide 24x7 real-time support for PeopleSoft
applications. In addition, PeopleSoft support allows customers access to industry best practices, new product functionality, software fixes, and tax and regulatory updates
for the licensed software.
"PeopleSoft already has the best support policy in the industry, and we will continue to strive to improve it," said Ram Gupta, executive vice president, Products
and Technology, PeopleSoft. "Today's announcement of our enhanced support offering demonstrates PeopleSoft's commitment to providing customers a superior total
ownership experience."
PeopleSoft support professionals provide customers with real-time support to quickly and effectively resolve technical and system issues. PeopleSoft has more than 1600
support professionals located around the world in locations including Amsterdam, Denver, Pleasanton, Sao Paulo, Sydney and Vancouver.
The enhanced support is available for PeopleSoft's internet-based applications -- PeopleSoft versions 8.0 and above and future release PeopleSoft Enterprise, as well as J.D.
Edwards 5 and future releases of PeopleSoft EnterpriseOne. For PeopleSoft 7.5 customers, PeopleSoft will continue to provide direct upgrade scripts and upgrade support to
PeopleSoft 8.8 releases of Human Capital Management, Financial Management and Supply Chain Management throughout 2004.
About PeopleSoft
PeopleSoft (Nasdaq:PSFT - News) is the world's second largest provider of enterprise application software with 11,000 customers in more than 25 industries and 150
countries. For more information, visit us at www.peoplesoft.com.
PeopleSoft and the PeopleSoft logo are registered trademarks. All other company and product names may be trademarks of their respective owners.
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