Oakbrook Terrace, Ill., Sept. 10 /PRNewswire-FirstCall/ -- Apropos Technology (Nasdaq: APRS - News), a leading provider of real-time multi-channel interaction
management applications, announced today it will be demonstrating a seamless integration of the Company's v6.0 Enterprise Edition with PeopleSoft CRM v8.8 at the
PeopleSoft Connect Conference, scheduled for September 14th through September 18th 2003 at the Anaheim Convention Center, Anaheim, California.
The demonstration will showcase the Apropos' patented "Universal Queue" technology -- where real time customer interactions, such as voice, voice mail, email,
and web chats, can be visually displayed and prioritized -- embedded entirely within the PeopleSoft CRM application. The integration will enable a single application to
intelligently queue both real time interactions and business workflow tasks, providing a unified application environment for managing customer-related interactions and
service level commitments.
Apropos will demonstrate several of the advanced features of Apropos v6.0 within the PeopleSoft CRM application, including advanced speech recognition to open support
tickets, "text-to-speech" technologies for customer self-service, and the provision of voice, web and email interaction histories to users to help troubleshoot
issues and improve customer support.
With the integration of Apropos v6.0, PeopleSoft can provide significant productivity gains to its customers through speech-enabled self service, improved skills and rules
administration, managed service levels for both business workflow and communication tasks, and enhanced reporting on contact center activity and business trends. The
Apropos -- PeopleSoft integration provides a "best in class" web application environment that will enhance user productivity while greatly reducing IT
administration and support costs.
Demonstrations will be provided during the PeopleSoft Connect event at Booth #1004.
PeopleSoft Connect registration information is available at http://www.peoplesoft.com . To learn more about the integrated
Apropos -- PeopleSoft solution and to receive a personal demonstration, please contact Apropos Technology at 877-APROPOS (877-277-6767) or visit http://www.apropos.com .
About Apropos Technology
Apropos Technology, Inc. (Nasdaq: APRS - News) develops and markets one of the industry's leading business communications platforms for real time, multi-channel
interaction management, enabling companies to enhance their customer, employee, and vendor interactions, reduce costs, improve communications and operating
efficiency, and increase overall revenue opportunities. Apropos solutions provide timely and accurate information that makes it possible to react immediately to changing
business conditions and make informed strategic decisions. Apropos has received seven (7) US patents for call center related technology inventions, including a patent on
the concept of blending multi-channel communications into a single, universal queuing system. Apropos Technology serves over 300 clients worldwide from its corporate
headquarters in Oakbrook Terrace, Ill., and from its European headquarters in the United Kingdom. Additional information about Apropos and its products can be found at http://www.apropos.com .
Apropos Technology statements contained in this press release that are not purely historical are forward-looking statements within the meaning of Section 21E of the
Securities and Exchange Act of 1934, including statements regarding Apropos Technology's expectations, anticipations, goals, beliefs, targets, hopes, intentions or
strategies regarding the future. Forward-looking statements include statements regarding business model, product introduction and acceptance, future sales, sales growth
and sales channels, profitability and results of operations, gross margins and financial stability. These forward-looking statements are subject to various risks and
uncertainties as more fully set forth under the caption "Risk Factors Associated with Apropos' Business and Future Operating Results" in Apropos Technology's
Annual Report on Form 10-K for the year ended December 31, 2002, as filed with the Securities and Exchange Commission. Apropos Technology's actual results and the
timing of certain events may differ significantly from the results discussed in the forward-looking statements; Apropos Technology makes no commitment to disclose any
revisions to forward-looking statements, or any facts, events or circumstances after the date hereof that may bear upon forward-looking statements.
email this article