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Platinum Consulting Group Announces Deployment of PeopleSoft CRM for Plant Equipment, Inc.El Segundo, CA, March 28, 2002 - Platinum Advantage, Inc, dba Platinum Consulting Group (PCG), a leading Customer Relationship Management (CRM) solution and integration Provider, announced today the successful deployment of PeopleSoft, Inc. (Nasdaq: PSFT) Sales, Marketing, FieldService, and Support modules for Plant Equipment, Inc. (PEI). By implementing these PeopleSoft® CRM modules, multiple departments within PEI, an industry leader in public safety telecommunications, will be able to communicate across its entire enterprise. Additionally, PeopleSoft CRM will allow PEI's sales, marketing, field support, and contact center employees to gain a complete and consistent view of all relevant customer communications. "We chose PeopleSoft CRM based on functionality of the product to meet our business objectives of eliminating multiple databases and to have one tool to allow our sales department and support department to communicate more efficiently with our customers," said Joe Bruno, Vice President of Technical Service for Plant Equipment, Inc. Platinum Consulting Group recommended PeopleSoft CRM to PEI because of its flexibility and robust toolset, allowing for very specific customizations and integrations required by PEI. PeopleSoft CRM's open platform allows PEI to integrate its internally developed ROI legacy system and a third party product configuration application, with the entire PeopleSoft CRM suite. The PeopleSoft Sales module will increase sales productivity by allowing sales representatives to capture and track detailed customer information, improve lead identification and opportunity conversion rates, and have an accounting of customer activity. The PeopleSoft Marketing module will allow PEI to conduct coordinated multi-channel marketing campaigns to generate highly qualified leads that will be seamlessly passed to the PeopleSoft Sales module. The integration will optimize the lead management process and the overall response rates. PeopleSoft FieldService will enable PEI to automate service order processing and dispatch field personnel to meet the customers service level agreement. PeopleSoft Support provides PEI's customer service representatives with relevant customer information necessary to efficiently identify mission critical customer issues to improve overall customer satisfaction and loyalty. "PeopleSoft CRM's flexibility is one of the main reasons why so many companies like Plant Equipment, Inc. are selecting this application. It can integrate with existing systems such as PEI's ROI system, and can also be used as an integration vehicle for other third party applications," said Troy Ostboe, CEO of Platinum Consulting Group. "PeopleSoft CRM is setting a standard for the CRM world to meet." About Plant Equipment, Inc. Established in 1968, Plant Equipment, Inc. (PEI) is a solutions supplier for Motorola, Inc., Qwest Communications International Inc., SBC Communications Inc., Sprint Communications Company L.P., Verizon Communications and other major communications equipment providers. As the industry leader in public and private safety telecommunications, PEI's products include key telephone systems, ANI/ALI controllers, computer telephony integration (CTI), critical application software, digital-logging systems, intelligent workstations, mapping applications, high-speed notification and a comprehensive suite of professional services. PEI is a Microsoft Certified Partner. About Platinum Consulting Group Established in 1997, Platinum Advantage, Inc, dba Platinum Consulting Group (PCG) is a leading Customer Relationship Management (CRM) solution and integration provider with more than 100 successful implementations worldwide using a proven FOCUS Methodology. Utilizing best practices, PCG defines customer business processes to determine technological solutions. PCG also optimizes the total cost of ownership and time to market through rapid and cost effective deployment, training and knowledge transfer. PCG is a PeopleSoft Certified Alliance Partner. PeopleSoft is a registered trademark of PeopleSoft, Inc. All other company and product names may be trademarks of their respective owners. Editorial Contact: Leslie Johnson PeopleSoft 925/694-5684 leslie_johnson@peoplesoft.com top of page |
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