PLEASANTON, Calif.--(BUSINESS WIRE)--Aug. 19, 2003--PeopleSoft (Company
Profile, Past
Stories, Case
Studies), Inc. (Nasdaq:PSFT - News) today announced that DataDirect Technologies, Inc. implemented PeopleSoft Customer Relationship Management
(CRM) in only 120 days. The new PeopleSoft CRM solution was integrated with DataDirect Technologies' existing PeopleSoft Financial Management and Supply Chain
Management applications. PeopleSoft CRM provides 24/7 support for employees and customers worldwide, and delivers a comprehensive view of customer information
across all PeopleSoft applications.
"We did not want to spend extra money and devote resources to integration," said Ed Nichols, director, Information Services, DataDirect Technologies.
"With PeopleSoft, much of the essential integration was delivered out-of-the-box. The business benefits we receive with each product implementation have made
PeopleSoft our enterprise suite vendor of choice."
DataDirect Technologies, a privately held software company, sells and services its products in the U.S., Europe and Asia. In its call center, PeopleSoft Support helps
customer service agents differentiate between product defect inquiries, enhancement requests and documentation updates. In addition, users can leverage built-in workflow
to escalate issues to ensure a closed-loop process. By using PeopleSoft's self-service application, customers can check the status of existing inquiries and enter new
service requests in real time, from a standard web browser.
"Effectively servicing clients can be a company's greatest competitive advantage," said Joe Davis, vice president and general manager of PeopleSoft's CRM
division. "DataDirect Technologies understands that the call center is the hub for the majority of customer interactions -- making a powerful customer service
application a business imperative. PeopleSoft CRM provided DataDirect Technologies with a flexible, integrated solution at a lower total cost of ownership than traditional
CRM offerings."
About PeopleSoft
PeopleSoft (Nasdaq:PSFT - News) is the world's leading provider of application software for the real-time enterprise. PeopleSoft pure Internet software enables organizations
to reduce costs and increase productivity by directly connecting customers, suppliers, partners and employees to business processes on-line, in real time. PeopleSoft's
integrated, best-in-class applications include Customer Relationship Management, Supply Chain Management, Human Capital Management, Financial Management and
Application Integration. Today more than 5,200 organizations in 140 countries run on PeopleSoft software. For more information, visit us at www.peoplesoft.com.
PeopleSoft and the PeopleSoft logo are registered trademarks. All other company and product names may be trademarks of their respective owners.
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