San Francisco, California – June 23, 2005 – Utopy (Company
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Studies), Inc., the leading provider of speech analytics solutions for contact center, sales and government intelligence markets, today announced that the company’s SpeechMiner 3.5 product suite earned the “Best of Show” award at the 2005 Call Center Demo and Conference in Orlando.
Call Center Demo and Conference honored Utopy for its Speech Analytics software solution, SpeechMiner, that enables call centers to automatically identify, evaluate and categorize call content from recorded conversations between agents and their customers. The value of using SpeechMiner is evident to Call Center Managers when they are given the tools to understand why their customers are calling and how the calls are being handled, in addition to accelerating business processes, reducing operational costs, increasing sales revenues, reducing customer churn and improving customer satisfaction – some of the many benefits enjoyed by Utopy customers.
The “Best of Show” winning products are selected based on the most suitable solution that demonstrate exceptional capabilities, quality and significant ROI potential,” explained Keith Dawson, Editorial Director of CMP Media’s Call Center Group. “We chose Utopy’s new version of SpeechMiner because it exhibits technology excellence and attends to the needs of the Call Center market."
“Receiving this award is validation that SpeechMiner 3.5 stands-out as a powerful and useful Speech Analytics solution,” said Utopy’s CEO, Roy Twersky. “We are honored that SpeechMiner is acknowledged as a must-have solution for contact centers.”
A description of SpeechMiner 3.5 features and benefits is available by clicking on Download Now.
About Utopy
As a leader in Speech Analytics technology, Utopy offers analytics solutions to improve business performance and enhance homeland security. Utopy's award-winning and patent-pending product suite, SpeechMiner, identifies, evaluates and catalogs informative events within person-to-person telephone conversations, thereby transforming audio data into a structured knowledge-base, reports, and alerts for decision makers. Headquartered in San Francisco, CA, Utopy's team has extensive experience in speech analytics, contact center technology, mission-critical intelligence systems, and the business processes associated with improving performance. Utopy's customers include Fortune 200 companies as well as other innovators in contact center operations. For additional information about Utopy and its award-winning SpeechMiner suite of products, visit www.utopy.com, email info@utopy.com or call 866.44.UTOPY (866.448.8679).
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