EDISON, NJ (December 22, 2003) – UniPress Software (Company
Profile, Past
Stories, Case
Studies), Inc., a leading provider of web-based service desk automation software, today announced a strong increase in customer adoption of
its FootPrints® Dynamic Address Book Link to improve their help desk and support center operations. An add-on module to FootPrints service desk
software, this dynamic tool provides a cost-effective, fast-to-implement solution to access up-to-the-minute customer contact records stored in existing LDAP-based address
books, such as Microsoft® Exchange®, Microsoft® Active Directory™, Lotus Notes®, Sun™ ONE, and , Novell® GroupWise, and Novell® NDS
eDirectory.
FootPrints Dynamic Address Book Link offers a comprehensive facility to help organizations deliver faster, more responsive service and support by giving agents direct
access to customer contact data stored in their corporate directories. A few of the FootPrints customers currently utilizing the FootPrints Dynamic Address Book
Link are Agri-Fab, Dice Inc., the City of Ontario, California, Los Alamos National Labs, OmniGlow, Seneca College, Mintz Levin, and UC Berkeley's Boalt School of Law.
FooPrints Dynamic Address Book Link has been designated LDAP 2000 Certified by The Open Group, identifying that it is a directory-enabled application that uses
LDAP version 3, and is certified as supporting interoperability with LDAP Certified directory servers, including Microsoft® Exchange®, Microsoft® Active
Directory™. Lotus Notes®, Sun™ ONE, Novell® NDS eDirectory, Novell® GroupWise®, and other LDAP-based address books.
“FootPrints LDAP integration has an impressive richness of features. Unlike other options available in the service desk market, it delivers fast, easy access to the most up-
to-date, actual contact records out-of-the-box,” said Mark Krieger, President of UniPress Software. “Other options available offer a non-dynamic version of LDAP
address book access or they offer LDAP-integration with a long implementation cycle that requires months of consulting and customization to make it work.”
FootPrints provides a 100% web-based system that includes centrally managed customer-request tracking, business rule and task automation, live e-support tools, self-
service online, two-way email management, powerful reporting, and dynamic integration with LDAP-based address. The software gives organizations a single resource to
collect, route, store, manage, and report on all incoming requests via email, the web, wireless devices, and phone. FootPrints is widely used by more than 1,600
organizations to manage help desk and customer service requests, and control the problem-resolution lifecycle.
Pricing & Availability
Available today, the FootPrints Dynamic Address Book Link is an add-on module to FootPrints software, and it is priced from $1,995. A starter pack of FootPrints software
is priced at $3,995 for a three-agent license. Volume, concurrent, and site license pricing is available. For more information, contact UniPress at 800-222-0550 or 732-287-
2100, or visit www.unipress.com.
About UniPress Software, Inc.
Headquartered in Edison, New Jersey, UniPress Software, Inc. is a developer of web-based service desk automation software targeting mid-market companies, departments
within large enterprise organizations, and small businesses. The company’s FootPrints® product line, launched in 1996, provides a comprehensive range of
capabilities to significantly improve help desk and customer support operations, and is widely used by more than 1,600 corporate organizations, government offices, and
educational institutions worldwide. Customers include Prudential Financial, BHP Petroleum, IBM, Kampgrounds of America, Charles Schwab, the IRS, and the University of
Pennsylvania. For more information, contact UniPress at 732-287-2100, or via the web at www.unipress.com.
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