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UniPress Adds Support for Oracle Databases to FootPrints, Providing Organizations with a Scalable Platform to Grow Their Web-based Help Desk and Support OperationsEDISON, NJ (December 17, 2002) – UniPress Software, Inc., a leading provider of web-based help desk and customer problem management software, today announced that FootPrints® now supports the Oracle® database platform on Sun Solaris and Linux. The new FootPrints for Oracle® solution provides seamless use of Oracle as the FootPrints database repository, enabling organizations to leverage their investment in Oracle and improve the performance, reliability, and scalability of their online help desk and support operations. FootPrints for Oracle supports Oracle8i® Databases and Oracle9i® Databases.“The Oracle database platform is widely used to drive all types of high-performance business applications and operations,” explained Mark Krieger, President of UniPress Software. “By integrating FootPrints with Oracle, UniPress now offers a solution to provide customers with the capability to preserve existing database technology investments, and expand the performance and capacity of their help desk and support operations.” FootPrints offers a 100% web-based help desk software system to automate internal and external support processes via the Internet, and deliver online self-service capabilities. FootPrints’ features include centralized problem tracking and management, task automation, comprehensive knowledge management, email integration, LDAP integration with corporate contact address books, and more. FootPrints for Oracle merges FootPrints’ capabilities with the power of the Oracle database platform, enabling organizations to grow their help desk and support operations and easily manage increasing volumes of requests, issues, and information captured by FootPrints. For organizations that use Oracle as their central repository for all corporate data, help desk and support data in FootPrints can now be folded into the central database. Pricing & Availability FootPrints for Oracle is available today at the same price as the traditional FootPrints product, with an initial starter pack at $3,995 for the first three agent users, plus $995 for each additional agent user. Volume, site, and concurrent user pricing is available. This functionality is available as a free upgrade for current FootPrints customers. For more information, contact UniPress at 800-222-0550 or 732-287-2100, or visit www.unipress.com. About UniPress Software, Inc. Headquartered in Edison, New Jersey, UniPress Software, Inc. is a developer of web-based help desk and customer problem management software. The company’s FootPrints® product line includes FootPrints and FootPrints for Exchange, along with integrated IT asset discovery and tracking, support for Microsoft® SMS Asset Management, direct access to contact records in LDAP-based corporate directories, integration with RightAnswers’ Knowledge-Paks® online support solutions knowledge libraries, email encryption, change & configuration management, and live eSupport add-on modules. The products have over 150,000 active users at corporate organizations, government offices, and educational institutions worldwide. UniPress has been developing and marketing software for 19 years, serving more than 22,000 customers since its inception in 1983. For more information, contact UniPress at 732-287-2100, or access the company’s web site, www.unipress.com . Editorial Contact: Kevin McLaughlin Springboard PR 732-863-1900 ext.103 kmclaughlin@springboardpr.com top of page |
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