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FootPrints Offers Powerful, Web-based Capabilities to Centrally Track and Manage Software Development, and Link Help Desk Operations with Development Activities

Built-in Software Development Management Functionality Plus Integrated Change & Configuration Management Module Streamline Tracking, Communication and Collaboration for Development Teams

EDISON, NJ (December 5, 2001) – UniPress Software, Inc., a leading provider of help desk and issue management software, today announced that FootPrints® can be used to streamline software development activities, and fully integrate development functions with help desk and support operations. FootPrints provides extensive built-in capabilities for development teams to centrally track and manage software changes, feature requests and other projects or issues. In addition, they can use FootPrints Change & Configuration Management to enhance collaboration, communication and workflow between the help desk/support center and development team – linking problem reporting and support activities directly to development code tracking tasks and communications.

FootPrints offers a 100% web-based help desk and issue management solution, without high costs or complex administration. The software can be up and running in a day – without any programming, database administration, consulting or training. Users only need a web browser. With FootPrints, organizations can easily centralize tracking for all issues, calls, requests, problems and resolutions through a browser worldwide. Development teams can leverage FootPrints to submit, manage and report on software problems, enhancement requests, work assignments, bug tracking and other projects and issues.

To enhance FootPrints’ core functionality, the integrated FootPrints Change & Configuration Management module ties the help desk directly to source code tracking, version control, release management and other development activities, including full control and history of software and documentation changes. Information can be channeled from the help desk to the development team through a designated, integrated workflow – facilitating centralized, two-way communication to ensure accuracy and efficiency, enhance collaboration across departments and enable both support and development teams to respond quickly to customer needs and requests.


Powered by the AllChange technology from leading configuration management specialist Intasoft, the FootPrints Change & Configuration Management add-on module offers a single, integrated configuration and change management system that manages multiple versions of source code, controls and automates workflow, automates and controls releases according to the development team’s rules and keeps logs of all actions and changes made. The help desk can escalate issues to the software development group, and it is automatically notified as soon as development addresses an issue, fixes a bug or adds a new feature.

“Intasoft specializes in offering integrated software tools for organizations to better address configuration management issues, and speed product delivery,” explained Malindi Lamb, Managing Director at Intasoft. “The AllChange technology tightly integrates with FootPrints’ own issue tracking and change management functionality, creating true traceability from a help desk issue through to the implementation of the change.”

Like FootPrints, the Change & Configuration Management module is easy to install, manage and use, reducing initial and ongoing development costs. It is highly customizable, and built on an Open API to seamlessly integrate with existing applications. Information about software development and help desk activities can be sent to Microsoft® Office programs such as Excel, Word and Project, offering access to data and reports in a variety of formats, as well as easy-to-use document control.

Pricing & Availability
FootPrints’ software development management features are built-in to the baseline FootPrints software. Pricing starts at $3995 for 3 help desk agents or other users. FootPrints Change & Configuration Management is available as an additional purchase. Volume, site license and concurrent pricing is available.  Contact UniPress for more information and detailed pricing at 732-287-2100, or info@unipress.com.
     
About UniPress Software, Inc.
Headquartered in Edison, New Jersey, UniPress Software, Inc. is a developer of web-based issue management software, including FootPrints® and FootPrints for Exchange. The FootPrints products have over 50,000 active users at corporate organizations, government offices and educational institutions worldwide. UniPress also distributes PC and UNIX connectivity tools, serving more than 20,000 customers since its inception in 1983. For more information, contact UniPress at 732-287-2100, or access the company’s web site, www.unipress.com.
 
Editorial Contact:
Kevin McLaughlin
Springboard PR
732-863-1900 ext.103
kmclaughlin@springboardpr.com
 
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