UniPress Software Announces New Version of FootPrints Asset Management (email this article)

Edison, NJ (December 1, 2004) – UniPress Software (Company Profile, Past Stories, Case Studies), Inc., a leading provider of web-based service desk automation software targeting the mid-market, today announced an enhanced version of its FootPrints Asset Management solution. Fully integrated with the FootPrints web-based service desk, the new version of FootPrints Asset Management helps support agents troubleshoot and resolve IT issues faster and offers organizations of all sizes greater control of their IT assets. Now with more comprehensive features, enhanced security measures, and support for additional platforms, FootPrints Asset Management offers even more short and long-term business benefits.

Powered by Centennial’s Discovery Web software, FootPrints Asset Management is a web-based asset discovery and tracking system that automatically takes snapshots of users desktops or laptop configuration and captures a broad range of information, including the type of operating system (OS) and other hardware or software that is installed on the computer. Armed with this crucial information, support agents can make a quick diagnosis, auto-populate asset inventory information into a FootPrints ticket and expedite the resolution process.

FootPrints Asset Management also helps organizations perform scheduled and on-demand IT asset inventories, and monitor software-license compliance within an easy-to-install and easy-to-use interface. It can automatically identify where equipment is located and track what changes have been made since the most recent audit or support incident.

By securing the message transport, FootPrints Asset Management now provides new security measures using encryption and authentication capabilities based on the proven Blowfish algorithm. Saving customers time and effort, this new version of FootPrints Asset Management gives administrators the ability to automatically update and upgrade client agents from a central control center – eliminating the need to manually re-deploy them.

Also, new Linux®, Unix®, and Mac agents offer multi-platform customers the same high levels of audit capabilities previously enjoyed by Windows-only users. This ensures consistent and reliable audit data across all platforms and sites.

“FootPrints Asset Management extends the capabilities of a web-based service desk by dynamically capturing specific technical details and configuration information about a user’s desktop,” commented Mark Krieger, President of UniPress Software. “This latest version supports multiple operating systems and applications, which is a critical factor for many organizations that demand a solution which is flexible enough to meet their current and future service and support needs.”

Pricing and Availability
FootPrints Asset Management is an integrated, add-on component to FootPrints and is priced per workstation, starting at $25 per license. The company offers volume pricing. For details, contact UniPress at 732-287-2100 or info@unipress.com.

About UniPress Software, Inc.
Headquartered in Edison, New Jersey, UniPress Software, Inc. is a developer of web-based service desk automation software targeting mid-market companies, departments within large enterprise organizations, and small businesses. The company’s FootPrints® product line, launched in 1996, provides a comprehensive range of capabilities to significantly improve help desk and customer support operations, and is widely used by nearly 2,000 corporate organizations, government offices, and educational institutions worldwide, including Prudential Financial, BHP Petroleum, IBM, Kampgrounds of America, Schwab Soundview Capital Markets, Hunter Fan Company, the IRS, and the University of Pennsylvania. For more information, contact UniPress at 732-287-2100, or via the web at www.unipress.com.