UniPress Software Targets Growing IBM DB2 Market with New FootPrints for DB2 Web-Based Service Desk Solution (email this article)

EDISON, NJ (November 11, 2003) - UniPress Software, Inc.(Company Profile, Past Stories, Case Studies), a leading provider of web-based service desk software, today announced a new version of its FootPrints® software specifically designed to optimize the performance, reliability, and scalability of IBM DB2 database platforms. This new version - FootPrints for DB2 - further expands the company’s support for industry-leading databases, and provides organizations running DB2 in AIX environments with a seamless, integrated web-based service desk to centralize and automate internal help desk operations and external customer service activities.
 
FootPrints provides a 100% web-based system that includes centralized customer-request tracking, self-service online capabilities, two-way email management, knowledge management, and powerful reporting. The software is widely used by more than 1,600 organizations to manage service requests and control the problem resolution lifecycle.
 
IBM’s DB2 database software is full-featured, robust, scalable and easy to use. As the market leader, DB2 is widely used to drive a broad range of applications and is specially designed to meet the business needs of organizations of all sizes.
 
“The DB2 market is clearly one of the most widely used databases for business-critical applications,” explained Mark Krieger, President of UniPress. “Extending the FootPrints product line to support this database on the IBM AIX platform gives organizations a viable service desk solution that can easily scale and accommodate a broad range of internal and external support operations.”
 
The new FootPrints for DB2 enables organizations to deploy a highly scalable service desk using their existing DB2 database infrastructure. With the addition of DB2, FootPrints offers the broadest range of databases including Microsoft® Access®, Microsoft SQL Server®, Microsoft MSDE®, Oracle, Postgres, and MySQL.
 
Pricing & Availability
FootPrints for DB2 is available today and an initial starter pack is priced at $3,995 for a three agent license. Volume, site, and concurrent user pricing is available. For more information, contact UniPress at 800-222-0550 or 732-287-2100, or visit www.unipress.com.
 
About UniPress Software, Inc.
Headquartered in Edison, New Jersey, UniPress Software, Inc. is a developer of web-based service desk automation software targeting mid-market companies, departments within large enterprise organizations, and small businesses. The company’s FootPrints® product line, launched in 1996, provides a comprehensive range of workflow, communication, and knowledge management capabilities to significantly improve help desk and customer support operations. FootPrints products are widely used by more than 1,600 corporate organizations, government offices, and educational institutions worldwide, including Prudential Financial, BHP Petroleum, IBM, Kampgrounds of America, Charles Schwab, the IRS, WebMedx, Time Warner Cable, and the University of Pennsylvania. For more information, contact UniPress at 732-287-2100, or via the web at www.unipress.com.