UniPress Software’s FootPrints NetSecure Detects Network Security Problems and Automatically Keeps the Service Desk Informed to Improve Issue Resolution Processes (email this article)


CRM Headline News

Edison, NJ (November 9, 2004) – UniPress Software (Company Profile, Past Stories, Case Studies), Inc., a leading provider of web-based service desk automation software for help desk and customer support automation in the mid-market, today unveiled FootPrints NetSecure, a full-featured Security Information Management (SIM) and Security Event Monitoring (SEM) solution that provides proactive network security monitoring and intrusion and threat protection.

By combining network security with the web-based service desk, organizations can create an effective integration between service desk problem management and server, security, and network trouble monitoring and resolution processes. This powerful combination enables organizations to set intelligent alerts based on network problems and outages, and automatically post and address those alerts within the service desk. Additionally, it gives them a strong, affordable process for a complete closed loop audit trail, including data collection, escalation, and reporting systems to enforce policies and meet regulatory compliance needs, such as Sarbanes-Oxley, HIPAA, and GLBA compliance.

FootPrints NetSecure provides instant awareness of network and security events or alarms, and through real-time event correlation features, it takes appropriate action based on specific security policies. This immediate threat awareness and mitigation response helps organizations defend and protect information assets at all times. All policies are defined through easy-to-build web screens and no programming is required.

Organizations of any size and within any industry can quickly reduce security and support costs by managing all security events, mitigation, and resolution efforts. FootPrints NetSecure is powered by NetMon2’s NetMonSecure technology. This module is a fully integrated, add-on for FootPrints web-based service desk software. By design, FootPrints NetSecure’s ease-of-use and flexibility give organizations the ability to create substantial business rules and correlation logic without any programming and to modify them easily to adapt to constantly changing security threats. This comprehensive solutions offers server log consolidation/monitoring, security event monitoring, and network event monitoring, not just on a single platform, but on a single screen – helping organizations to quickly assess true threats versus false alarms. In addition, it provides productivity and risk management improvements through a more effective, automated information exchange among various groups responsible for the day-to-day operation of the IT infrastructure.

FootPrints NetSecure is valuable to management as it can help streamline and optimize their corporate governance and compliance efforts. By linking FootPrints NetSecure to the FootPrints service desk, organizations will have a complete closed-loop management and data collection system that provides both the policy enforcement and reporting tools required to meet ever-mounting regulatory requirements, including Sarbanes-Oxley (SOX), HIPPA, GLBA, and others. These regulations demand that organizations protect and manage access to crucial corporate data. With FootPrints NetSecure, organizations will be able to meet and exceed these demands by enforcing existing security policies as well as monitoring and responding to all security events in real-time.

Along with providing real-time protection, FootPrints NetSecure also features enhanced investigation and reporting capabilities that help get to the bottom of a security event. Through a graphical security "dashboard," it provides one-click, drill-down summary view of security event data and details. An alert console provides the pathway to any or all security events of interest.

False security alarms can also be a problem and drain unnecessary resources within the IT department. FootPrints NetSecure helps organizations avoid these instances by providing vulnerability-to-threat correlation capabilities that can significantly reduce false alarms by canceling security events from firewalls and IDSs that are not vulnerable to threats being presented.

“The ability to monitor network and security events on a single platform, and even on a single screen, is necessary to effectively identify and mitigate true threats and eliminate false alarms,” said Mark Krieger, President of UniPress Software. “By linking FootPrints NetSecure and the FootPrints service desk, our customers will be able to accomplish these goals and confidently execute their security and compliance programs.”

Availability & Pricing
FootPrints NetSecure is sold as an add-on module for FootPrints software. FootPrints software is sold on a license per agent basis and a three-agent starter pack is available for $3,995. Additional agent licenses are available starting at $995. Volume, concurrent, and site license pricing is available. FootPrints NetSecure is available starting at $2,995 for 3 managed devices (such as firewalls, routers, switches, servers, and intrusion detection systems). Contact UniPress for additional product and pricing information at 732-287-2100.

About UniPress Software, Inc.
Headquartered in Edison, New Jersey, UniPress Software, Inc. is a developer of web-based service desk automation software targeting mid-market companies, departments within large enterprise organizations, and small businesses. The company’s FootPrints® product line, launched in 1996, provides a comprehensive range of capabilities to significantly improve help desk and customer support operations, and is widely used by nearly 2,000 corporate organizations, government offices, and educational institutions worldwide, including Prudential Financial, BHP Petroleum, IBM, Kampgrounds of America, Schwab Soundview Capital Markets, Hunter Fan Company, the IRS, and the University of Pennsylvania. For more information, contact UniPress at 732-287-2100, or via the web at www.unipress.com.
 

Editorial Contact:
Brian McManus
Springboard PR
732-863-1900 x 103
bmcmanus@springboardpr.com