UniPress Software on Pace for Record Growth in 2003, Strengthening Position as Mid-Market Customer Service and Support Leader (email this article)

EDISON, NJ (November 4, 2003) – UniPress Software (Company Profile, Past Stories, Case Studies), Inc., a leading provider of web-based service desk software, today announced continued growth for its award-winning FootPrints® product line that provides a powerful request-tracking and automation solution for business-critical help desk and customer service operations. Through the third quarter of 2003, UniPress has secured hundreds of new customers and is on pace to surpass last year’s sales figures. Comparable to 2002, UniPress is on track for 30 percent-plus revenue growth rate this year. This growth continues to bolster FootPrints’ position as a leading web-based service and support solution for the mid-market.

Launched in 1996 to help companies deliver world-class service and support to internal and external customers, FootPrints continues to offer an affordable, powerful and easy-to-use solution to centrally track and manage service requests – without requiring costly training, consulting, and programming.  The software is continually evolving based on direct customer feedback and today includes a broad range of comprehensive features without compromising flexibility.  With more than 1,600 customers worldwide, FootPrints enables organizations to control the problem resolution lifecycle and deliver responsive customer service and support.  

FootPrints products are widely used across a range of industries and market sectors. Newly signed customers include Schwab Capital Markets LP (the trading arm of the Charles Schwab & Co. Inc.), Blue Cross Blue Shield of Alabama,  Chevron Oronite Company, LLC., Siemens PT&D, the University of Pennsylvania, Oregon National Guard/USPFO-C, the Fred Hutchinson Cancer Research Center, and the Education Broadcasting Corporation/WNET.  Through its own operations and strategic partnerships, UniPress continues to expand international distribution of FootPrints which is currently available in Europe, Japan, Mexico, Latin America, China, Hong Kong, Australia, New Zealand and South Africa.



"Many companies are faced with having to spend more of their precious — and shrinking — budgets on support and service issues,” said Karen Smith, director of CRM research at the Aberdeen Group.  “And, in many cases, the cost of providing support to customers, partners, and employees is placing an increasing burden on corporate profitability.  This trend is forcing many companies to look for new ways to meet support requirements and extend the value of their internal and external service desk – all at a price point they can afford.”

“FootPrints gives organizations across all industries a powerful solution to streamline and automate business-critical help desk and customer service operations,” explained Mark Krieger, President of UniPress Software.  “The product line continues to offer innovative capabilities and advanced functionality without compromising its signature ease-of-use, flexibility, and affordability.  These are the key factors that are driving the widespread acceptance of FootPrints and helping organizations transform their help desk and customer service operations into powerful web-based command centers that are more responsive to employee and customer needs.”

The core FootPrints product line consists of FootPrints 6.0, FootPrints for Exchange, and the new FootPrints Hosting Service launched in September 2003.  Its wide array of integrated add-on modules allows companies to meet their specific operational needs and leverage existing investments in software and IT infrastructure.  Current FootPrints add-on modules include FootPrints Dynamic Address Book Link (LDAP Integration), FootPrints Asset Auto-discovery and Tracking, FootPrints Integration with Microsoft SMS Asset Management, FootPrints Advanced Collaboration and VoIP, and FootPrints Integration with RightAnswers’ Knowledge-Paks Online.  

New FootPrints Hosting Service
To address the growing demand to automate customer service operations and outsource back-end IT infrastructure to support such operations, UniPress recently launched the FootPrints® Hosting Service, a fully-managed and hosted version of its FootPrints service desk software.  The service provides an affordable, easy-to-use, and fully customizable web-based service desk that can be in production in three days or less.  Leveraging the full functionality of FootPrints, the hosted solution includes centralized customer-request tracking, self-service online, two-way email management, knowledge management, and powerful reporting.

About UniPress Software, Inc.
Headquartered in Edison, New Jersey, UniPress Software, Inc. is a developer of web-based service desk automation software targeting mid-market companies, departments within large enterprise organizations, and small businesses. The company’s FootPrints® product line, launched in 1996, provides a comprehensive range of workflow, communication, and knowledge management capabilities to significantly improve help desk and customer support operations. FootPrints products are widely used by more than 1,600 corporate organizations, government offices, and educational institutions worldwide, including Prudential Financial, BHP Petroleum, IBM, Kampgrounds of America, Charles Schwab, the IRS, WebMedx, Time Warner Cable, and the University of Pennsylvania. For more information, contact UniPress at 732-287-2100, or via the web at www.unipress.com.