Edison, NJ (November 3, 2004) – UniPress Software (Company
Profile, Past
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Studies), Inc., a leading provider of web-based service desk automation software for help desk and customer support automation, today announced that it has received the 2004 Users Choice Award from CRMAdvocate for best help desk solution. The award program, in which solutions are voted on by end-users, recognizes excellence in CRM services and solutions providers. UniPress’ flagship product, FootPrints®, won the award for the second year in a row.
The Users Choice Award, sponsored by CRMAdvocate, recognizes best of class customer relationship products and services based on the judgments of the people who actually use them. CRMAdvocate, an industry initiative whose commitment is to help grow and mature the CRM market through leadership in education and research, conducted an online poll of customer service solutions users. Award winners were selected based on people’s satisfaction with the product they use and the impact it has on their ability to interact with customers.
“We are excited to be recognized by our customers and by CRMAdvocate as a winner of the 2004 Users Choice Award,” said Mark Krieger, President of UniPress Software. “This award further validates the value of FootPrints to our customers as a leading web-based service desk solution for the mid-market. Our customers consistently tell us that having a cost-effective, easy-to-use solution in place is critical, and by receiving this award we are able to realize that FootPrints provides them with what they need.”
The FootPrints line of products consist of 100% web-based service desk solutions that help organizations streamline and automate their internal and external customer support operations, reduce costs, and improve service delivery. Features include centralized, multi-channel issue tracking, automated workflow and business rules, self-service online, knowledge management, two-way email management, service level management, automated metrics and reporting, and multiple, fully integrated add-on tools for a variety of related business processes.
In their sixth year, the Users Choice Awards were the first CRM awards to utilize the users as the judges to identify the products providing the most value. RealMarket was an original founder of the awards and now serves as the program administrator. “In these days where proving ROI is imperative, there is no greater testimony than this,” stated Gary Lemke, President of RealMarket. “These winners are obviously doing a number of things well to receive such high praise from their customers.”
About CRMAdvocate
CRMAdvocate (www.crmadvocate.com) represents a group of forward-thinking individuals who, along with their companies, share a commitment to help grow and mature the market through leadership in education and research. In short, the CRMAdvocate program seeks to create a more receptive and larger market for CRM solutions by focusing on success via case studies, success stories and best-in-breed CRM strategies. Currently, CRMAdvocate has more than 1100 success stories that can be search by vertical industry, application, geography, size of installation and keyword.
CRMAdvocate includes an elite list of industry stakeholders: industry analysts, associations, publications, event producers, solution providers, and leading web destinations including Advanstar, AFSMI, Consortium for Service Innovation, CRM Association, CRM Magazine, CRMXchange, DCI, Help Desk Institute, STI Knowledge Help Desk Community, Integrated Solutions Magazine, Peppers and Rogers Group, RealMarket and SearchCRM.
About RealMarket
RealMarket is the definitive and most complete source of information concerning technologies, strategies, and trends for Customer Relationship Management (CRM) and Contact Centers. Providing real-time and on-demand industry news, webcasts, case studies, white papers, research, and product information, RealMarket allows end-users, editors, research analysts, system integrators, consultants and others to stay current on industry trends. RealMarket is headquartered in Indianapolis, Indiana. (http://www.realmarket.com )
About UniPress Software, Inc.
Headquartered in Edison, New Jersey, UniPress Software, Inc. is a developer of web-based service desk automation software targeting mid-market companies, departments within large enterprise organizations, and small businesses. The company’s FootPrints® product line, launched in 1996, provides a comprehensive range of capabilities to significantly improve help desk and customer support operations, and is widely used by nearly 2,000 corporate organizations, government offices, and educational institutions worldwide, including Prudential Financial, BHP Petroleum, IBM, Kampgrounds of America, Schwab Soundview Capital Markets, Hunter Fan Company, the IRS, and the University of Pennsylvania. For more information, contact UniPress at 732-287-2100, or via the web at www.unipress.com.
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