Boston, MA & Edison, NJ — Nov. 2, 2004 — Salesnet and UniPress Software (Company
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Studies), Inc. today announced an alliance to deliver best-of-breed, Web-based CRM and service desk solutions integrating each company’s respective products. The alliance integrates Salesnet’s sales-focused CRM application with UniPress’ FootPrints® service desk, providing a cost-effective solution to centrally guide, track, and manage both sales and service desk activities, and support today’s results-driven businesses. By leveraging the integrated hosted platforms of both Salesnet and UniPress, organizations now have the ability to standardize core sales and support functions through the easy to acquire, implement, and own nature on the on-demand model.
“Our partnership with Salesnet reinforces our ongoing commitment to work with industry-leading providers that can help us expand the capabilities and benefits of our service desk software product line,” said Fred Pack, Vice President and Co-Founder of UniPress. “By combining FootPrints’ capability to automate all aspects of the service desk with Salesnet’s ability to define, guide, and track successful selling activities, customers are getting the best of both worlds. The integration between our two offerings is powerful – and helps customers work more efficiently and effectively to address critical customer touch points.”
The fully web-based FootPrints product line offers a wide array of tools to help organizations automate their help desk and customer service operations, reduce support costs, and control all aspects of the problem-resolution lifecycle. In addition to its relationship with Salesnet, UniPress has executed other strategic partnerships to expand its functionality into other business areas. These partnerships have resulted in integrated add-on modules to extend the capabilities of the service desk, including asset management, network mapping and tracking, live eSupport, software deployment, network security, dynamic access to solutions libraries, and integrated telephony – all of which enable organizations to meet their specific operational needs, while leveraging their existing investments in software and IT infrastructure.
“By teaming up with UniPress, we are offering customers the flexibility to add on-demand components, like service desk functionality, without forcing them to buy functionality or engage in hefty service and maintenance costs typically associated with CRM suites,” said Ron Martin, Vice President of Sales, Channels, and Corporate Development at Salesnet. “Customers get the affordability, ease-of-use, and configurability of world-class service desk and sales-focused CRM capabilities through the ‘pay-as-you-go’ subscription model. Bridging the gap between customer-facing team members has never been so easy.”
UniPress is one of the most recent technology companies to join Salesnet’s Business Partner Program. Other Salesnet partners include Encoda Systems, ATX Communications, CustomerCentric Sellingâ, and AptSoft. Salesnet's partner program is unique within the on-demand CRM industry because it is the only program that enables partners to sell, implement, and maintain an online CRM service for their customers. The Salesnet Business Partner Program was officially announced in 2003 and has expanded to include Private Label and Original Equipment Manufacturer (OEM) partners as well as global support for international partners, like UK-based Entelegen and Salesnet Australia.
Availability & Pricing
The integration between UniPress’s service desk offering and Salesnet’s sales-focused CRM application is available now. FootPrints software is sold on a license per agent basis and a three agent starter pack is available for $3995. Additional agent licenses are available starting at $995. Volume, concurrent, and site license pricing is available. Salesnet Extended is priced at $99 per month, per user. In addition, for new UniPress and Salesnet customers, a 10 percent discount is available until December 31, 2004 for those who wish to leverage the integration between the two applications. Please contact either sales@unipress.com or sales@salesnet.com for more specific pricing information.
About UniPress Software, Inc.
Headquartered in Edison, New Jersey, UniPress Software, Inc. is a developer of web-based service desk automation software targeting mid-market companies, departments within large enterprise organizations, and small businesses. The company’s FootPrints® product line, launched in 1996, provides a comprehensive range of capabilities to significantly improve help desk and customer support operations, and is widely used by nearly 2,000 corporate organizations, government offices, and educational institutions worldwide, including Prudential Financial, BHP Petroleum, IBM, Kampgrounds of America, Schwab Soundview Capital Markets, Hunter Fan Company, the IRS, and the University of Pennsylvania. For more information, contact UniPress at 732-287-2100, or via the web at www.unipress.com.
About Salesnet
Salesnet, the leading provider of on-demand CRM software focused on driving sales effectiveness, delivers solutions that empower companies to sell more. Since 2000, Salesnet’s hosted CRM solutions have served as proven alternatives to expensive, complex, packaged or premise-based CRM software. Organizations such as American Express Incentive Services, Birch Telecom, Software AG, Sovereign Bank, and Tellabs use Salesnet to improve the efficiency, effectiveness, and profitability of global sales organizations. Salesnet’s Guided Performance Selling (GPS) strategy leverages software-as-a-service, configuration-as-a-serviceÔ, integration-as-a-serviceÔ, and administration-as-a-serviceÔ to offer products and services designed to drive the fastest ROI in the CRM industry. In addition, Salesnet’s exclusive Customer Success Roadmap strategy is aimed at driving ongoing business value with on-demand CRM. Salesnet, headquartered in Boston, provides additional information on its products and services at: www.salesnet.com/sp/e.asp?id=144.
About Salesnet’s Business Partner Program
To learn more, prospective partners can contact partners@salesnet.com, call 1-877-350-0160, or download a free Business Accelerator Kit by visiting http://web.salesnet.com/partner_form.asp?urh=PRU.part_Application_Form.
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