Edison, NJ (October 28, 2004) – UniPress Software (Company
Profile, Past
Stories, Case
Studies), Inc., a leading provider of web-based service desk automation software, today announced that it has expanded distribution efforts throughout Europe for FootPrints®, its flagship line of web-based service desk solutions. Reinforcing its commitment to the growing European market, UniPress has added several strategic distributors in an effort to provide customers in the region with easy-to-use, award-winning, and fast-to-implement service and support automation solutions.
The new distributors include CENIT AG Systemhouse and Jostmeiersoft Software & Service GmbH in Germany, Evolment Soluciones Tecnologicas, S.L. in Spain and Portugal, NCR Cesk Republika s.r.o in the Czech Republic, Draware A/S in Denmark, and ON Solution AS in Norway. Additionally, UniPress continues its strong partnership in the UK and Ireland through UniPress Software Limited.
These distributors throughout Europe are able to offer customers within numerous industries the extremely powerful and easy-to-use FootPrints solution to help optimize service and support operations. The FootPrints product line includes UniPress’ flagship ITIL® certified FootPrints technology, available in multiple versions – FootPrints, FootPrints for eService, FootPrints for Exchange, and the FootPrints Hosting Service. Beyond the core FootPrints service desk automation product, distributors are also able to offer numerous add-on solutions, including dynamic address book links for LDAP-based address book and SQL integration, automated asset management, integration with LANSurveyor, Microsoft® SMS for network and asset management, automated software deployment, live esupport, network monitoring and security, and professionally written support solution libraries.
“We believe that with the FootPrints product, we have the ability to provide customers with an easy-to-use solution that can be customized to meet their specific needs,” said Ignasi Camp, Director at Evolment Soluciones Tecnologicas, S.L. located in Spain. “From the strong demand that UniPress has received for their product in the European market thus far, all indications are that the product will thrive in our marketplace. We are excited about the opportunity.”
“The FootPrints European distribution program continues to grow because of continued customer demand in the region and our partners desire to offer successful solutions that complement their portfolios,” explained Mark Krieger, President of UniPress Software. “Our strong roster of distribution partners in the region, along with new partners in Germany, Spain, Scandinavia, and Eastern Europe will help us deliver FootPrints to an even larger base of customers seeking a superior service and support automation solution that matches their budgets and project timeframes.”
The FootPrints line of products consists of 100% web-based service desk solutions that help organizations streamline and automate their internal and external customer support operations. Features include centralized, multi-channel issue tracking, self-service online, knowledge management, two-way email management, automated metrics and reporting, and multiple, fully integrated add-on tools for a variety of related business processes.
For more information about UniPress’ distribution partners and worldwide sales, please visit http://www.unipress.com/footprints/distrib.html, or call UniPress at (800) 222-0550 or (732) 287-2100.
About UniPress Software, Inc.
Headquartered in Edison, New Jersey, UniPress Software, Inc. is a developer of web-based service desk automation software targeting mid-market companies, departments within large enterprise organizations, and small businesses. The company’s FootPrints® product line, launched in 1996, provides a comprehensive range of capabilities to significantly improve help desk and customer support operations, and is widely used by nearly 2,000 corporate organizations, government offices, and educational institutions worldwide, including Prudential Financial, BHP Petroleum, IBM, Kampgrounds of America, Schwab Soundview Capital Markets, Hunter Fan Company, the IRS, and the University of Pennsylvania. For more information, contact UniPress at 732-287-2100, or via the web at www.unipress.com.
###
email this article