Edison, NJ (October 27, 2004) – UniPress Software (Company
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Studies), Inc., a leading provider of web-based service desk automation software, today unveiled the launch of its value-added reseller program which has been established to create a new sales channel for its popular FootPrints® line of web-based service desk solutions. The FootPrints North American Reseller Advantage Program provides a range of resources to help UniPress partners generate revenue and deliver localized sales and support to customers throughout North America for FootPrints solutions.
By joining the FootPrints North American Reseller Advantage Program, partners will work with a proven, consistently growing help desk and customer support automation software desk vendor that addresses the void in the mid-market space for service desk tools that are affordable, extremely easy-to-use, fast-to-implement, and comprehensive. Filling the needs of support organizations to streamline their workflow processes, reduce costs, and improve customer support delivery, the FootPrints product line supports industry best practices and works seamlessly with numerous web servers, email systems, corporate directories, and databases.
FootPrints products are in use by 2,000 organizations worldwide, including corporate, government, and educational organizations. UniPress Software is a privately held 21-year old software company with international distribution partners in Australia & New Zealand, China & Hong Kong, Continental Europe, Japan, Latin America, Singapore & Malaysia, the United Kingdom & Ireland, and Zimbabwe.
FootPrints North American Reseller Advantage Program participants have the opportunity to sell the award-winning FootPrints product line including UniPress’ flagship, Information Technology Infrastructure Library® (ITIL) certified FootPrints technology, available in multiple versions – FootPrints, FootPrints for eService, FootPrints for Exchange, and the FootPrints Hosting Service. The FootPrints technology supports Microsoft Windows, Unix, and Linux platforms. Multiple, fully integrated add-on tools are available to expand the service desk with additional business processes. Add-on tools available include dynamic address book links for LDAP-based address book and SQL integration, automated asset management, automated software deployment, live esupport, network monitoring and security, and professionally written support solutions libraries. FootPrints North American Reseller Advantage Program participants will have the opportunity to sell these FootPrints tools along with local FootPrints support, on-site training, and customization services.
“The new FootPrints North American Reseller Advantage Program supports our strategic objective of building a network of North American resellers in an effort to offer local sales support and maximize sales opportunities,” said Fred Pack, Vice President of UniPress Software. “This program provides our partners an award-winning service desk product line and a competitive advantage that will help them further succeed in today’s marketplace. It also represents one of the many new initiatives we have introduced to continue to build UniPress’ position as a leader in the marketplace.”
Through the FootPrints North American Reseller Advantage Program, UniPress will offer value-added resellers, system integrators, and managed service providers comprehensive product and service training, including ITIL tools and Help Desk Institute (HDI) certified training courses. The company will also offer these groups all the resources they need to deliver FootPrints 100% web-based service desk solutions to their customers across all industries, including healthcare, government, education, technology, financial services, and many more. Upon joining the program, participants are eligible to receive significant benefits, including product and sales training, technical assistance, sales support, and participation in pre-release programs.
For more information on the FootPrints North American Reseller Advantage Program, please contact Laz Gonzalez of UniPress Software at laz@unipress.com or by calling (800) 222 - 0550 ext. 948.
About UniPress Software, Inc.
Headquartered in Edison, New Jersey, UniPress Software, Inc. is a developer of web-based service desk automation software targeting mid-market companies, departments within large enterprise organizations, and small businesses. The company’s FootPrints® product line, launched in 1996, provides a comprehensive range of capabilities to significantly improve help desk and customer support operations, and is widely used by nearly 2,000 corporate organizations, government offices, and educational institutions worldwide, including Prudential Financial, BHP Petroleum, IBM, Kampgrounds of America, Schwab Soundview Capital Markets, Hunter Fan Company, the IRS, and the University of Pennsylvania. For more information, contact UniPress at 732-287-2100, or via the web at www.unipress.com.
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