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UniPress Offers Integrated FootPrints Asset Management Tool, Powered By Centennial Discovery™, Web-Based Inventory Tracking ToolIntegrated Module Allows FootPrints Users to Quickly Identify and Locate Corporate-Wide Assets, and Speed Help Desk and Support Center SolutionsEDISON, NJ (October 24, 2001) – UniPress Software, Inc., a leading provider of help desk and issue management software, today announced FootPrints® Asset Management, powered by Centennial Discovery, web-based network inventory & tracking software from Centennial. FootPrints Asset Management offers an integrated, easy-to-use add-on module to FootPrints, UniPress’ 100% web-based help desk and issue management solution. FootPrints Asset Management works seamlessly with FootPrints to identify and locate assets across the organization worldwide, and provide access to automatic, real-time information about PCs and other network assets – saving time, ensuring accuracy and speeding problem resolution for help desks and support centers. The new product is the result of an ongoing relationship between UniPress and Centennial, a global supplier of technology inventory management software.FootPrints Asset Management can be rapidly deployed, and easily integrated with the FootPrints solution. Organizations can dynamically identify, locate and report on PCs and other assets across the network from within FootPrints. Information is stored in a central repository, which can be accessed via simple web interface from any browser, in any location, subject to security policies. FootPrints Asset Management takes an automatic “snapshot” of a user’s complete PC configuration, including platform, hardware and software, so technicians don’t have to rely on users to collect complete configuration information, and can resolve problems faster. Agents and administrators can quickly and easily record assets, link them to FootPrints issues and view which ones are responsible for specific incidents or types of incidents. FootPrints users can also run full searches and reports on asset information. “FootPrints streamlines internal and external support activities via the web, delivering online self-service, issue management and interactive, real-time eSupport without high costs or complexity. The Centennial Discovery product truly complements FootPrints, offering a simple web architecture that provides high performance and value while reducing costs,” said Mark Krieger, President of UniPress Software, Inc. “FootPrints Asset Management extends the value of FootPrints by providing an integrated way to tie corporate asset information directly to help desk and support center operations, speeding the process of understanding and responding to problems,” continued Mr. Krieger. FootPrints Asset Management quickly and easily identifies network assets, where they’re located and what changes have been made to them – without interrupting regular business operations. Organizations can schedule automatic, updated inventories of their network for specific times, or run them on demand. After the initial inventory, FootPrints Asset Management maintains an audit history of all changes that occur to the PCs, sending updates to the repository only on new changes, to reduce network traffic. Organizations can create customized reports on both individual and network-wide assets and usage, including the development of “what if” scenarios to forecast needs, anticipate costs and prepare for specific problems. FootPrints Asset Management also offers configurable levels of access security, so organizations can fully control and track access to repository data. “Centennial is committed to providing organizations with solutions to get control of their IT assets and reduce costs. We are pleased to work together with UniPress to bring this functionality to the FootPrints customers,” commented Suzanne Sliter, General Manager of Centennial Software. “With the power of Centennial Discovery, FootPrints Asset Management enables FootPrints users to leverage critical asset information to drive down support costs, speed response times and improve customer satisfaction.” Limited Time Promotional Offer UniPress is running a special 60-day promotional offer in the US and Canada to provide new and existing FootPrints customers with a discounted rate for FootPrints Asset Management, sold as an add-on module to FootPrints. From November 1 through December 31, 2001, FootPrints Asset Management will be available at a special introductory price. This special promotional offer includes extremely competitive pricing for a broad range of user levels. For details, please contact UniPress at 732-287- 2100. Centennial Discovery can also be purchased as a stand-alone asset tracking solution through UniPress. Contact UniPress for more information. About FootPrints FootPrints offers a simple, 100% web-based tool to track and manage all types of issues and resolutions, for a range of business functions. The software can typically be up and running in one day, without high costs and complex administration. FootPrints is scalable and can be fully customized without programming. It is designed to improve workflow and reduce support costs for single departments or entire organizations, with internal and/or external users, located around the world. The software maintains a comprehensive knowledge base, providing a means to deliver online self-service, knowledge management and interactive, real-time eSupport. Users need only a browser; no client software is needed. Extensive email management for both incoming and outgoing messages is included. Use FootPrints to extend web-based issue management across multiple departments and locations to fit a range of business needs. About Centennial Centennial Software is the North American subsidiary of Centennial UK Ltd, a privately owned British software company that develops software to assist organizations in tracking and auditing their IT assets and reducing their total cost of ownership. Centennial’s inventory tracking software, Centennial Discovery, includes the patent-pending LANProbe technology to identify the physical location of IT assets. For further information, visit our web site at www.centennial.co.uk. About UniPress Software, Inc. Headquartered in Edison, New Jersey since 1983, UniPress Software, Inc. is a developer of web-based issue management software used by departments within large enterprise organizations, as well as small- and medium-sized businesses to support various internal help desk, external support center/CRM, development/bug tracking, IT resource tracking, consulting and other project management activities. FootPrints has received TMC’s CRM Excellence Awards in 2001 and 2000, Customer Interaction Solutions’ Product of the Year 2000 and Call Center CRM Solutions’ Editors Choice 2000 Award. FootPrints customers include 50,000 users worldwide at corporate organizations, government offices and educational institutions. UniPress is also a global distributor of PC and UNIX connectivity tools, and has served more than 20,000 customers since its inception. For more information, contact UniPress at 732-287-2100, or access the company’s web site, www.unipress.com. Centennial Discovery is a trademark of Centennial UK Limited. Editorial Contact: Kevin McLaughlin Springboard PR 732-863-1900 ext.103 kmclaughlin@springboardpr.com top of page |
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