Edison, NJ (October 18, 2005) – UniPress® Software (Company
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Studies), Inc., a leading mid-market provider of 100% web-based service desk automation software, today announced that it will showcase its award-winning FootPrints® product line at booth #251 at the EDUCAUSE 2005 Annual Conference taking place at the Orange County Convention Center in Orlando, Florida. Universities and colleges across the country continue to implement FootPrints solutions to centralize and automate help desk and customer support activities, as well as facilities management, IT resource tracking, and more throughout their campuses for faculty, student, and operations support.
Higher education FootPrints customers include, Harvard University, University of Michigan, Columbia University, University of California (Berkeley), the University of Pennsylvania, Penn State University, Old Dominion University, Lehigh University, Drexel University College of Medicine, Georgia Institute of Technology, University of Arkansas/Fulbright College of Arts and Sciences, Long Island University, and Cleveland State Community College.
FootPrints software provides a 100% web-based service desk automation system that includes centralized, multi-channel problem and incident tracking, as well as a broad range of built-in features including self-service online, knowledge management, two-way email management, service level management, and comprehensive reporting capabilities. The affordable system offers the capability to centrally track and manage all incoming requests received via phone, email, the Internet, chat, and wireless PDAs. FootPrints offers universities and colleges its signature ease-of-use, a powerful workflow engine, along with the ability to easily customize the system without requiring any programming, consulting, or training. The product is also fast-to-implement, taking only a few days to get up-and-running, and requiring no programming or consultancy.
FootPrints supports industry-backed best practices, providing educational institutions with the ability to reduce their support expenses, improve efficiencies, increase capacity, and improve communication by streamlining their help desk and customer service operations. FootPrints is a flexible solution that gives organizations the ability to create multiple, partitioned projects with separate databases. This functionality helps automate all types of activities related to help desks, IT services, and customer support centers, as well as other operational processes, such as facilities management, IT resource tracking, and development and bug tracking. Universities and colleges have selected FootPrints because of its ease-of-use, affordable price, cross-platform support, its flexible, multi-project capabilities, and much more.
FootPrints technology is available in several versions including FootPrints, FootPrints for eService, FootPrints for Exchange, and the FootPrints Hosting Service. In addition, universities and colleges can expand their service desk offering with integrated add-on solutions available through FootPrints. These add-on tools offer capabilities such as automated IT asset management, dynamic links to LDAP and SQL-based corporate directories, and much more. FootPrints technology supports Microsoft® Windows® 2003/2000/NT, UNIX®, and Linux®, as well as many popular databases and browsers.
EDUCAUSE 2005 will take place October 18 – 21 at the Orange County Convention Center in Orlando, FL. The theme of this year’s event is “Transforming the Academy: Dreams and Reality.” The show offers a diverse program including pre-conference seminars, track sessions, poster sessions, small group meetings, and corporate exhibits, presentations, and workshops. The conference’s energizing setting is a great place to forge value partnerships, discover effective strategies, and hear new and innovative ideas. Professionals from all sizes and types of institutions from across the United States and around the world will be in attendance.
“FootPrints provides universities and colleges with comprehensive features, advanced workflow, and the flexibility to manage all types of service and support requests,” explained Mark Krieger, President of UniPress Software. “We are very committed to the higher education market, as it represents a significant portion of our customer base.”
For more information regarding the EDUCAUSE 2005 Annual Conference, please visit: http://www.educause.edu/conference/annual/2005.
Pricing & Availability
FootPrints software pricing starts at $3,995 for a three-agent starter pack license. Additional agent licenses are available starting at $995. Special discounted site licenses are available for educational institutions. Volume and concurrent pricing is also available. Contact UniPress Software for additional product and pricing information at 732-287-2100.
About UniPress Software, Inc.
Headquartered in Edison, New Jersey, UniPress Software, Inc. is a developer of web-based service desk automation software serving the mid-market, as well as large and small organizations. The company’s FootPrints® product line, launched in 1996, provides a comprehensive range of capabilities to significantly improve help desk and customer support operations, and is used worldwide by over 2,000 corporate organizations, government offices, and educational institutions, including Prudential Financial®, BHP Billiton® Petroleum, IBM®, Kampgrounds of America, Hunter Fan Company®, the IRS, and the University of Pennsylvania. UniPress’ FootPrints software is available in numerous versions, along with add-on tools and best of breed integrations. The company also offers a complete line of product and best practices training courses and professional services. For more information, contact UniPress Software at 1-800-222-0550, or via the web at http://www.unipress.com.
UniPress® Software and FootPrints® are Registered Trademarks of UniPress Software, Inc. All other trademarks are registered trademarks of their respective owners.
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