EDISON, NJ (October 16, 2003) – UniPress Software (Company
Profile, Past
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Studies), Inc., a leading provider of web-based service desk automation software, today announced that it has expanded its FootPrints® product line to
support HP® UNIX environments. This new version of FootPrints extends the web-based service desk’s cross-platform capabilities that already include support for
Microsoft® Windows®, Linux®, and UNIX® operating systems. Organizations working with HP-UX with an Oracle® database can now use FootPrints to
support help desk and customer service operations.
FootPrints for HP-UX with Oracle leverages the performance and scalability of the enterprise database platform. It allows organizations to leverage their existing IT
investments in Oracle and grow their service and support.
"The Oracle database platform and HP-UX operating system are widely used by organizations across a range of industries, particularly the
healthcare, pharmaceutical, and medical service industries, to drive all critical business applications and operations," explained Mark Krieger, President of UniPress
Software. "By integrating FootPrints with Oracle and HP-UX, FootPrints customers can now preserve existing IT infrastructures, and expand the performance and
capacity of their help desk and support operations."
FootPrints is an easy-to-use, 100% web-based service desk that enables organizations to proactively manage internal help desk and external customer support operations.
It offers a comprehensive service desk to centrally track, manage, and control issues and service requests received from email, the Internet, telephone, and wireless devices.
The system includes centralized customer issue tracking, self-service online, incoming and outgoing email management, knowledge management, and powerful reporting.
FootPrints can be up and running in live production in just days without any programming, consulting, or database administration.
Available today, FootPrints is priced at $3,995 for an initial starter pack of 3-fixed agent licenses. Each additional license is under $1,000. Volume,
concurrent, and site license pricing is available. Contact UniPress Software for additional details.
About UniPress Software, Inc.
Headquartered in Edison, New Jersey, UniPress Software, Inc. is a developer of web-based service desk automation software targeting mid-market companies, departments
within large enterprise organizations, and small businesses. The company’s FootPrints® product line, launched in 1996, provides a comprehensive range of workflow,
communication, and knowledge management capabilities to significantly improve help desk and customer support operations. FootPrints products are widely used by more
than 1,600 corporate organizations, government offices, and educational institutions worldwide, including Prudential Financial, BHP Petroleum, IBM, Kampgrounds of
America, Charles Schwab, the IRS, WebMedx, Time Warner Cable, and the University of Pennsylvania. For more information, contact UniPress at 732-287-2100, or via the
web at www.unipress.com.
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