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BHP Petroleum Selects FootPrints to Provide Centralized Help Desk and Knowledge Management SupportEDISON, NJ (October 13, 2000) – UniPress Software, Inc., a leading provider of issue tracking and help desk software, today announced that BHP Petroleum is using FootPrints®, an award-winning, web-based issue management and help desk solution. FootPrints provides a scalable, low-cost solution to track, manage and report issues and activities, while building a comprehensive knowledge base online for fast, easy reference by help desk technicians and customers. Installed at BHP’s Information Services (IS) Department in London, the FootPrints solution has helped streamline data management, allowing users to easily log, track and manage BHP’s daily production and exploration activities around the world. The IS Department manages the IT systems and technical applications needed to coordinate and track BHP’s daily activities in Europe, Africa and the Middle East. BHP closely monitors its production and exploration efforts, loading data into several databases, where it is reviewed, analyzed and stored for future reference. To streamline this process across its local workforce, BHP needed a tool that could create a virtual audit trail of data loading jobs, centrally manage its data management activities and track the input and tasks associated with each assignment. “We needed something highly intuitive, giving us the flexibility to closely coordinate data from various sources on a daily basis. Compared to other solutions, FootPrints offered the most value, combining a range of features and functionality at an attractive price,” explained Nick Larcombe, Data Management Coordinator of BHP Petroleum. “FootPrints makes it easy for us to properly input and review our day-to-day operations, offering a global knowledge management system that functions as an internal help desk, enabling users to easily access and exchange information, tasks and issues.” FootPrints gives BHP a solution to support all of its help desk and project management needs. FootPrints is extremely easy-to-use and can be quickly deployed without requiring additional software or training. BHP deployed FootPrints on its central web server in less than a day, enabling users to instantly input and share information from any location. All functionality can be easily accessed from any standard web browser; no client software is needed. FootPrints runs on Windows NT/2000 IIS web servers and on a wide range of Unix servers. BHP’s business is highly competitive, and requires that the company account for the time and cost spent on each job. FootPrints simplifies the logging of activities on a daily basis and automatically tracks the time to complete each task. Previously, it often took longer to log a job than to complete the job itself. Now, users can enter relevant data into FootPrints in a matter of minutes. As various processes, parameters and other details are defined, they are linked to their respective files within FootPrints – enabling employees throughout BHP to login at any time to view, update and access information. BHP also wanted a web-based system to further streamline the process of loading, managing and moving critical project data. FootPrints’ web orientation makes this process a snap for users in remote locations. Users can easily customize their screens to offer fast access to specific input, using simple menus, web forms and pull-down lists. In addition, to help BHP synchronize project details for all users, FootPrints coordinates issues and events for all users around the world. Plus, it prioritizes action items and assigns responsibilities – automatically alerting relevant staff of activity via email and the web. Finally, it was important for BHP to be able to store data in an online knowledge base and develop historical audit trails to support project reviews, management reports and team meetings. FootPrints automatically builds a centralized repository of all transactions, enabling users to easily reference previously entered data and search for solutions. With FootPrints’ powerful, built-in searching and reporting tools, users can quickly navigate the comprehensive knowledge base at anytime, from any location. Business Benefits Overall, FootPrints has simplified the data management process at BHP Petroleum for its help desk and project management activities, improving employee productivity and streamlining business operations. Since the FootPrints installation, BHP has logged hundreds of jobs, all of which can be easily accessed and searched online. This has significantly improved communication throughout BHP. Users are well-informed and can easily collaborate on projects, plus they can locate critical information such as project histories, real-time status and management reports. All administration can be managed online from any location. BHP Petroleum plans to expand its use of FootPrints, installing the system at the company’s Melbourne and Houston locations – creating a global working environment for users to communicate and collaborate, and further streamline their data management activities. About BHP Petroleum BHP Petroleum is a wholly-owned subsidiary of BHP Ltd., the leading international diversified resources company with a major presence in energy, steel and a range of minerals. Based in Australia, BHP Petroleum’s core business is focused on international oil and gas exploration and production, with major producing assets in Australasia, the UK, the Gulf of Mexico (US) and Bolivia. For more information, visit http://www.bhp.com. About UniPress Software, Inc. Headquartered in Edison, New Jersey since 1983, UniPress Software, Inc. is a developer of web-based issue tracking software used by departments within large enterprise organizations, as well as small- and medium-sized businesses to support various help desk and project management activities. The company’s flagship product, FootPrintsâ, recently received a Customer Relationship Management (CRM) Excellence 2000 Award from the Technology Marketing Corporation (TMC) and was also awarded Call Center CRM Solutions’ Editors Choice 2000. Current customers include Fortune 1000 companies, educational organizations and government agencies. In addition to its Internet software business, UniPress is a global distributor of PC and UNIX connectivity tools, and has served more than 20,000 customers since its inception. For more information, contact UniPress at 732-287-2100, or access the company’s web site, http://www.unipress.com. Editorial Contact: Kevin McLaughlin Springboard Communications 732-863-1900 ext.103 kmclaughlin@s-board.com top of page |
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