FootPrints Receives TMC Labs 2005 Innovation Award  (email this article)

Edison, NJ (October 11, 2005) – UniPress® Software (Company Profile, Past Stories, Case Studies), Inc., a leading mid-market provider of web-based service desk automation software, today announced that FootPrints® – the powerful, easy-to-use, and comprehensive service desk tool that helps organizations centrally manage and automate their customer support, help desk, or other request-driven processes – has received the TMC™ Labs 2005 Innovation Award from Customer Inter@ction Solutions® magazine. The award recognizes individual companies whose products and/or services are innovative and groundbreaking.

The FootPrints line of 100% web-based help desk and support automation software solutions provides organizations of all sizes with a flexible solution that includes comprehensive capabilities – without the high cost and ongoing burden of programming, consulting, or dedicated staff to run it. FootPrints solutions offer organizations the opportunity to reduce support costs, speed customer problem resolution, improve agent workflow, and deliver worldwide support 24/7.

FootPrints software was first launched in 1996 and UniPress Software was one of the first companies to introduce a 100% web-based service desk solution. The software was designed to address the void in the mid-market for an easy-to-use, fast-to-implement, web-based system that puts control in the hands of the help desk or support manager – without programming, outside consulting, or complex administration. UniPress has continued to expand FootPrints' functionality with new features and capabilities, as well as add-on tools and numerous integrations with leading best-of-breed solutions to help organizations optimize the problem resolution life cycle and deliver positive service and support experiences.

“UniPress Software has clearly demonstrated to the staff of TMC Labs that its FootPrints product is truly innovative in the CRM and call/contact center industries,” stated Nadji Tehrani, Founder and Chairman of TMC, publisher of Customer Interaction Solutions. “New companies, products, and services for CRM and call/contact centers are being created all the time. With the significant advances in technology, there has never been a greater need for this award.”

In addition, UniPress Software is the first company among its competitors to offer a hosted service of its product – the FootPrints Hosting Service. The hosted version of FootPrints enables organizations of any size to centrally manage and automate their customer support, help desk, or other request-driven processes, without having to manage the IT infrastructure or use staff resources for administration.

UniPress was also the first to offer organizations dynamic access to contact data from their existing LDAP-based address books (such as Microsoft® Active Directory®) with the FootPrints Dynamic Address Book Link/LDAP – an add-on solution to FootPrints that does not require any programming. Additionally, the company was the first to provide organizations with the ability to dynamically access their latest contact records and other data stored in their existing relational databases (such as Microsoft SQL Server, Oracle®, MySQL®, Microsoft Access, etc.) with the FootPrints Dynamic SQL Database Link – an add-on module to FootPrints that does not require any programming.

Currently, UniPress Software’s FootPrints is the only service desk solution that enables organizations to create separate, partitioned projects with different customized interfaces, fields, and separate databases – without additional costs or programming. This enables organizations to create projects for different business applications, customers, locations, and more. As a standards-based solution, FootPrints provides the broadest range of support for web servers (Microsoft Windows®, UNIX®, and Linux®), databases, email systems, and browsers, ensuring a quick deployment and one that can easily integrate with existing IT systems and applications.

“To us, being innovative means offering our customers a product that is unique, groundbreaking, and always improving,” stated Mark Krieger, President of UniPress Software. “FootPrints is a valuable solution that is ideal for individuals managing support operations and organizations that require an effective, affordable support automation tool that gives them the flexibility to act quickly and make changes as they need to – giving them all of the control.”

Customer Interaction Solutions has been the premier publication in the CRM, call center, and teleservices industries since 1982. The TMC Labs Innovation Award winners for 2005 will be published in the October and November issues of Customer Interaction Solutions magazine.

About TMC
Technology Marketing Corporation (TMC) publishes two print magazines: Customer Interaction Solutions, and INTERNET TELEPHONY®; five digital publications, SIP Magazine™, Speech-World™, WiFi Telephony Magazine, VoIP Developer™, WiMAX Magazine; and the online publications TMCnet.com™, Planet PDA Magazine™, WiFi Revolution, Alternative Power™ and BiometriTech™. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs™. TMC produces INTERNET TELEPHONY™ Conference & EXPO™, The VoIP Developer Conference, Speech-World Conference, IP Contact Center Summit and The Global Call Center Outsourcing Summit. TMCnet.com publishes more than 25 topical online newsletters. For more information about TMC, visit its Web site at www.tmcnet.com.

About UniPress Software, Inc.
Headquartered in Edison, New Jersey, UniPress Software, Inc. is a developer of web-based service desk automation software serving the mid-market, as well as large and small organizations. The company’s FootPrints® product line, launched in 1996, provides a comprehensive range of capabilities to significantly improve help desk and customer support operations, and is used worldwide by over 2,000 corporate organizations, government offices, and educational institutions, including Prudential Financial®, BHP Billiton® Petroleum, IBM®, Kampgrounds of America, Hunter Fan Company®, the IRS, and the University of Pennsylvania. UniPress’ FootPrints software is available in numerous versions, along with add-on tools and best of breed integrations. The company also offers a complete line of service desk products and best practices training courses and professional services. For more information, contact UniPress Software at 1-800-222-0550, or via the web at http://www.unipress.com.

UniPress® Software and FootPrints® are Registered Trademarks of UniPress Software, Inc. All other trademarks are registered trademarks of their respective owners.