EDISON, NJ (October 8, 2004) - UniPress Software (Company
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Studies), Inc., a leading provider of web-based service desk automation software, today announced its strongest fiscal quarter to date. In the third quarter of 2004 ending in September, the company broke sales records, held its highly successful inaugural users conference in Las Vegas, and added many new customers across numerous industries. Company officials attribute this continued growth to accelerating customer interest in its award-winning FootPrints® product line, which is being widely deployed to automate help desk and customer support operations, as well as other strategic business processes.
By the end of September 2004, UniPress had exceeded its total revenue mark for the entire 2003 calendar year, and is on pace for a 35% growth rate for 2004. September represented the highest revenue month in UniPress’ history, with July 2004 and March 2004, respectively, holding the previous mark.
UniPress launched its first FootPrints software product in 1996. Since then, the FootPrints web-based service desk product line has evolved and today offers organizations of all sizes the ability to automate their help desk and customer service operations, reduce support costs, and control all aspects of the problem-resolution lifecycle. Because of its flexibility and ability to create multiple, partitioned projects, organizations can easily expand their use of FootPrints to centralize and automate a range of service and support tasks, including dynamic access to existing corporate address book records and other data, asset management, network mapping and tracking, integrated telephony, live esupport., and dynamic access to professionally written support solutions libraries. In addition to service desk automation, the software is also used to track and manage other businesses processes and workflow initiatives such as development and bug tracking, IT resource tracking and procurement, facilities management, human resources, “reverse help desk” tracking of vendors for the service desk, and facilities management. The FootPrints product line continues to capture market shares because it is powerful, affordable, fully customizable, extremely easy-to-use, flexible for multiple functions, and is typically up and running within days – without requiring costly training, consulting, and programming.
New FootPrints customers for the third quarter of 2004 include the City of Pasadena’s Central Library, the US Naval Undersea Warfare Center, Southern New Hampshire Medical Center, Washington University’s School of Engineering, Opus US Corporation, SCG Capital Corporation, Carlisle Food Service Products, and Paymetric, Inc.
“At our recently-held Users Conference, customers continually expressed how FootPrints offers the combination of flexibility and ease-of-use they require to automate their broad-ranging help desk and customer service operations,” explained Mark Krieger, President of UniPress Software. “These cornerstones of FootPrints are the catalysts for our continued growth, essentially enabling us to improve and expand the product line to deliver even greater business values and more concrete benefits.”
The FootPrints product line is widely used across a range of industries and market sectors. In addition to the United States and Canada, FootPrints is distributed throughout Europe, Japan, Mexico, Latin America, China, Hong Kong, Australia, New Zealand, and South Africa through a network of strategic partners.
The core FootPrints product line consists of FootPrints, FootPrints for eService, FootPrints Hosting Service, and FootPrints for Exchange. Its wide array of integrated add-on modules allows companies to meet their specific operational needs and leverage existing investments in software and IT infrastructure.
The FootPrints Hosting Service is ideal for organizations of any size that want centrally manage and automate their customer support, help desk, or other request-driven processes, but don't want to manage IT infrastructure or use staff resources for administration.
Current fully integrated FootPrints add-on modules include FootPrints Dynamic Address Book Link (LDAP Integration), FootPrints Dynamic SQL Link, FootPrints Asset Management, FootPrints LANsurveyor, FootPrints Integration with Microsoft® SMS Asset Management, FootPrints Software Deployment, FootPrints Live eSupport, FootPrints Telephony, and FootPrints Integration with RightAnswers’ Knowledge-Paks® Online.
About UniPress Software, Inc.
Headquartered in Edison, New Jersey, UniPress Software, Inc. is a developer of web-based service desk automation software targeting mid-market companies, departments within large enterprise organizations, and small businesses. The company’s FootPrints® product line, launched in 1996, provides a comprehensive range of capabilities to significantly improve help desk and customer support operations, and is widely used by nearly 2,000 corporate organizations, government offices, and educational institutions worldwide, including Prudential Financial, BHP Petroleum, IBM, Kampgrounds of America, Schwab Soundview Capital Markets, Hunter Fan Company, the IRS, and the University of Pennsylvania. For more information, contact UniPress at 732-287-2100, or via the web at www.unipress.com.
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