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UniPress’ FootPrints Products Link Help Desk to Microsoft SMS Asset Management, Providing Access to In-Depth Asset Inventory Details to Speed Problem Resolution and Improve SupportHelp Desk Agents Can Seamlessly Import PC Asset Data from Microsoft SMS 2.0 Directly into FootPrintsEDISON, NJ (October 9, 2002) – UniPress Software, Inc., a leading provider of help desk and customer problem management software, today announced that FootPrints® and FootPrints for Exchange now offer integration with Microsoft® SMS (System Management Server) Asset Management 2.0. This new add-on capability directly links critical PC asset information into FootPrints and FootPrints for Exchange tickets, enabling help desk agents to accurately identify technical problems and resolve issues faster.FootPrints and FootPrints for Exchange offer a 100% web-based help desk software system to track and manage internal and external support operations via the web. Both products include centralized problem tracking, task automation, self-service online, knowledge management, email integration, and additional capabilities to help streamline workflow and communication for internal help desk, external support, development, and a range of other business activities. FootPrints and FootPrints for Exchange provide direct links to Microsoft Exchange 5.5 and Microsoft Active Directory™ address books, as well as other LDAP-compliant address books. Microsoft SMS provides comprehensive tools to collect in-depth inventory data for hardware and software on all Microsoft Windows systems. With FootPrints Integration for Microsoft SMS Asset Management, organizations can access this information directly from FootPrints to make help desk support faster, easier, and more effective. This add-on module to either FootPrints or FootPrints for Exchange provides a way to automatically retrieve up-to-date asset data from any PC or workstation linked to the network, such as installed hardware and software applications, and log this information into FootPrints or FootPrints for Exchange. As a result, technicians can easily analyze, troubleshoot, and resolve technical issues. A recent report by analyst firm Giga Information Group indicates that having automatic access to PC asset information can have a significant impact in improving the efficiency of the help desk, offering benefits such as reduced incident handling and resolution time. By accessing real-time data on a user’s hardware and software configuration while responding to trouble tickets in FootPrints or FootPrints for Exchange, technicians can quickly gain an understanding of technical issues, so they can offer faster, more effective support. And because they no longer have to rely on users for configuration and other asset data, they can ensure accuracy while saving critical help desk time. Overall, organizations can improve the level of support they provide, and significantly boost customer satisfaction. “Adding support for Microsoft SMS Asset Management provides a strategic capability for organizations that already have an investment in this platform,” said Mark Krieger, President of UniPress. “FootPrints and FootPrints for Exchange customers can now tap into the comprehensive features of Microsoft SMS to not only streamline asset management activities, but also to improve the quality and responsiveness of their help desk and support operations.” Pricing and Availability SMS support for FootPrints and FootPrints for Exchange is available today. Please contact your UniPress sales representative for pricing and configuration information. About UniPress Software, Inc. Headquartered in Edison, New Jersey, UniPress Software, Inc. is a developer of web-based help desk and customer problem management software. The company’s FootPrints® product line includes FootPrints and FootPrints for Exchange, along with integrated automatic IT asset management, direct access to contact records in LDAP-based corporate directories, email encryption, change & configuration management, and live eSupport add-on modules. The products have over 150,000 active users at corporate organizations, government offices, and educational institutions worldwide. UniPress has been developing and marketing software for 19 years, serving more than 20,000 customers since its inception in 1983. For more information, contact UniPress at 732-287-2100, or access the company’s web site, www.unipress.com. Editorial Contact: Kevin McLaughlin Springboard PR 732-863-1900 ext.103 kmclaughlin@springboardpr.com top of page |
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