UniPress to Host Second Annual FootPrints User Conference (email this article)

Edison, NJ (September 26, 2005) – UniPress® Software (Company Profile, Past Stories, Case Studies), Inc., a leading mid-market provider of 100% web-based service desk automation software, today announced that its second annual FootPrints® User Conference is being held from September 25 through October 1 at the Luxor Hotel in Las Vegas, NV. The conference offers an interactive forum for FootPrints customers to learn about and exchange help desk and customer service best practices, technologies, and real-world deployments of the award-winning FootPrints product line. There is nearly a 40% increase in attendance this year compared to last year’s attendance. This year’s conference includes an expanded speaker list, numerous support industry analyst and experts in attendance, a full conference with business and technical tracks, a hands-on demonstration lab to test-drive the new FootPrints 7.0, a Partner Pavilion, and more large-scale implementations of the FootPrints product being represented.

At the 2005 FootPrints User Conference, new and long-term users of the FootPrints product will have the ability to interact directly with other FootPrints customers, peers, and industry experts to exchange ideas and discover new techniques. Customer implementations of FootPrints – both large and small – will be represented at the conference from a variety of different industries including individuals from government, education, manufacturing, pharmaceutical, insurance, technology, health, non-profit, and financial organizations.

Continuing UniPress’ commitment to help organizations develop and optimize support, two different three-day best practices courses will be offered following the three-day user conference portion of the event. These optional courses – the HDI (Help Desk Institute) Help Desk Manager (HDM) Certification course and an ITIL® Foundations Certification course – are being offered from September 29 – October 1 at the Luxor Hotel in Las Vegas, NV.

“The 2005 FootPrints User Conference reinforces the strong, continued growth of the FootPrints product line,” explained Fred Pack, Vice President of UniPress Software and Master of Ceremonies at this year’s user conference. “This annual event provides our customers with an excellent forum to exchange ideas, best practices, uses of FootPrints, and much more. Needless to say, we are very excited for this year’s conference to begin.”

Attendees of the 2005 FootPrints User Conference will build their knowledge of FootPrints solutions, learn how to optimize their investment in FootPrints service desk tools, learn about industry best practices, gain exposure to new FootPrints products and services to help deliver world-class service and support, and much more. Also, throughout the conference, UniPress officials and FootPrints customers have the opportunity to discuss the latest FootPrints version 7.0, which was released on August 16, 2005.

“After the success of our first user conference last year, we are happy to have an even greater turnout at this year’s event,” stated Mr. Krieger. “As a leading provider of service desk automation solutions in the mid-market, I believe it is a great opportunity to be able to hold this event each year – not only to allow us to interact with our customers, but to have our customers interact with each other. The value of attending this conference can only be justified by our customer’s testimonials – the conference is simply a great event.”

The event features keynote presentations from John Ragsdale, Vice President, Research Director at Forrester Research; Bob Thompson, Editor-in-Chief and Founder of CRMGuru.com; Mark Krieger, President of UniPress Software; and Eric Rabinowitz, President of DEMA Education (a leading help desk and support education company in the US).

Other principal speakers at the event will include Kristin Robertson, President of KR Consulting, Inc., and a call center consultant and trainer specializing in help desks and technical support organizations; Dr. Fred Van Bennekom, Principal of Great Brook Consulting, specializing in examining the use of customer feedback for organizational improvement; Greg Oxton, Executive Director of the Consortium for Service Innovation, specializing in customer opportunities and supporting operational models; John Custy, Founder and Managing Partner for JPC Group, specializing in Support Center performance, optimization, and IT Service Management; and Andre J. Emmell, Certified IT Service Management Trainer, specializing in ITIL® training and process implementation.

At this year’s event, attendees can benefit from a comprehensive three-day conference schedule – one day longer than the 2004 event. This year’s event offers three tracks, including the “Main Hall Track,” focusing on support management and best practices, and two technical tracks: a “Learner Tech Track” and an “Advanced Tech Track.” The conference includes a new, hands-on FootPrints Solutions Lab where individuals can practice what they’ve learned at the conference.

A Partner Pavilion is also available throughout the conference to give FootPrints customers direct access to product information and demos for add-on solutions that fully integrate with their FootPrints solution. At this year’s event, UniPress has expanded Partner Pavilion timing options in the conference schedule, to enable attendees to learn more about such solutions as FootPrints Asset Management powered by Centennial, FootPrints Integration with RightAnswers’ Knowledge-Paks®, FootPrints Integration with Apropos™ Technology’s Multi-Channel Interaction Management Suite, FootPrints LANsurveyor®, and FootPrints Software Deployment powered by Prism Deploy®.

For registration details and additional information on the 2005 FootPrints User Conference, please visit, http://www.unipress.com/uc2005/index.html.

About UniPress Software, Inc.
Headquartered in Edison, New Jersey, UniPress Software, Inc. is a developer of web-based service desk automation software serving the mid-market, as well as large and small organizations. The company’s FootPrints® product line, launched in 1996, provides a comprehensive range of capabilities to significantly improve help desk and customer support operations, and is used worldwide by over 2,000 corporate organizations, government offices, and educational institutions, including Prudential Financial®, BHP Billiton® Petroleum, IBM®, Kampgrounds of America, Hunter Fan Company®, the IRS, and the University of Pennsylvania. UniPress’ FootPrints software is available in numerous versions, along with add-on tools and best of breed integrations. The company also offers a complete line of product and best practices training courses and professional services. For more information, contact UniPress Software at 1-800-222-0550, or via the web at http://www.unipress.com.

UniPress® Software and FootPrints® are Registered Trademarks of UniPress Software, Inc. All other trademarks are registered trademarks of their respective owners.