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UniPress Offers Free, Simple-to-Use 100% Web-Based Support and Issue Management Center to Organizations Involved in September 11 Relief and Recovery EffortsEDISON, NJ (September 24, 2001) – To support the disaster relief efforts in New York City and Washington, DC, UniPress Software, Inc. today announced that it is offering – at no cost – the capability to deploy an online issue/problem tracking and self-help support system within 24 hours, using its FootPrints® help desk and issue management software. UniPress will offer its software to help government agencies and non-profit organizations involved in the relief efforts to rapidly deploy a web-based support center, providing the capability to offer immediate access to critical information, fast routing and escalation to appropriate personnel, automated collection of issue data to build a centralized knowledge base and updates via the Internet throughout the duration of the current crisis.With FootPrints, organizations can be up and running in a day without programming, training or client software. The software offers a simple-to-use, centralized way to submit, route, track, manage and report on important issues, problems, collaboration and projects. As a result, organizations can quickly improve response times and minimize time spent on data entry, phone calls and multiple dialogues, while providing people with more timely information. At the same time, they can off-load inbound telephone inquiries to the web, conserving resources and keeping their staff focused on other urgent relief efforts. Communication via the web, email and live chat can be centralized with this comprehensive tool. “The overwhelming response of the nation to assist in the relief efforts has created an urgent need for organizations to quickly address questions and requests from hundreds, if not thousands of people located around the world,” explained Mark Krieger, President of UniPress Software, Inc. “To speed this process, UniPress is pleased to make FootPrints available at no charge, enabling organizations to streamline their service center processes, and provide the public with the capability to obtain the exact information they need on their own – from any web browser.” UniPress will provide organizations with its FootPrints software, and help them deploy the software on their own web site in 24 hours – setting up an immediate online support and issue management center that can be used for the duration of the relief efforts. FootPrints can be deployed on any platform, including Windows 2000 and NT, Unix and Linux. To get started, contact Sue Glassberg at 800-222-0550 or sglassberg@unipress.com. About UniPress Software, Inc. Headquartered in Edison, New Jersey since 1983, UniPress Software, Inc. is a developer of web-based issue management software used by departments within large enterprise organizations, as well as small- and medium-sized businesses to support various internal help desk, external support center/CRM, development/bug fixing, IT resource tracking, consulting and other project management activities. FootPrints® has received TMC’s CRM Excellence Awards in 2000 and 2001, Customer Interaction Solutions’ Product of the Year 2000 and Call Center CRM Solutions’ Editors Choice 2000 Award. FootPrints customers include 50,000 users worldwide at corporate organizations, government offices and educational institutions. UniPress is also a global distributor of PC and UNIX connectivity tools, and has served more than 20,000 customers since its inception. For more information, contact UniPress at 732-287-2100, or access the company’s web site, www.unipress.com. Editorial Contact: Kevin McLaughlin Springboard PR 732-863-1900 ext.103 kmclaughlin@springboardpr.com top of page |
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