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UniPress Software, Inc. Partners with Marketing Outsource International to Distribute Web-Based Help Desk and Issue Tracking Solution in Continental EuropeExpands Global Distribution Efforts for Award-Winning FootPrints SoftwareEDISON, NJ (September 12, 2000) - UniPress Software, Inc., a leading provider of issue tracking and help desk software, today announced that it has partnered with Marketing Outsource International (MOI), a leading European IT consulting and software distribution company, to expand its global distribution efforts to Continental Europe. Through the agreement, MOI will serve as the exclusive distributor of FootPrints® , UniPress’ web-based issue tracking and help desk software, to customers and resellers throughout Continental Europe.Designed specifically for departments within large organizations and small- to mid-sized businesses, FootPrints offers a 100% web-based system to support a broad range of internal and external service, support and project management activities, including customer relationship management (CRM) and help desk operations, as well as development, consulting and sales activities. FootPrints automatically records issues and events, prioritizes action items and assigns responsibilities, notifying relevant staff of activity via email and the web. FootPrints also dynamically collects and stores information in a centralized knowledge base, which customers and help desk agents can navigate on their own to submit, track and search for issues and solutions online. FootPrints is extremely easy-to-use and can be quickly deployed without programming, consulting or training. The system is loaded onto a central web server, enabling global users to remotely access and share information from any location. All functionality can be instantly accessed from any standard web browser. No client software is needed. The system’s web orientation makes it ideal to support centralized information access internally or in a distributed environment, in single or multiple locations, allowing customers and end-users to instantly submit issues and query the knowledge base from any location. “The market for help desk, issue tracking and customer relationship management solutions is exploding. Organizations are increasingly turning to solutions like FootPrints that leverage the web to support a broad range of business-critical operations and help them to improve productivity and reduce costs,” explained Fred Pack, Vice President and Co-Founder of UniPress Software, Inc. “We are excited to bring the success of the FootPrints solution to Continental Europe through MOI, an established software distributor with over 15 years of experience in the European marketplace.” “We are pleased to add FootPrints to our comprehensive software portfolio, and are very excited about its potential in the growing European marketplace, which is becoming increasingly competitive and web-intensive,” added Rolf Diegel, President of Marketing Outsource International. “The ability to quickly and professionally respond to customer issues and queries via the web has become a make-or-break factor for business success. FootPrints will be instrumental in helping organizations meet this requirement.” European software companies interested in distributing FootPrints in Continental Europe should contact MOI at +49-8143-95076, or via email at rolfdiegel@moi-int.com. About Marketing Outsource International Marketing Outsource International (MOI), a division of NETstor Software GmbH, specializes in developing, managing and supporting European distribution networks for a variety of software products, as well as assisting clients with marketing strategies, promotion activities and mergers & acquisitions. The company is headquartered in Woerthsee near Munich, Germany. For more information, contact MOI at +49-8143-95076, or visit the MOI web site at www.moi-int.com. About UniPress Software, Inc. Headquartered in Edison, New Jersey since 1983, UniPress Software, Inc. is a developer of web-based issue tracking software used by departments within large enterprise organizations, as well as small- and medium-sized businesses to support various help desk and project management activities. The company’s flagship product, FootPrintsâ, recently received a Customer Relationship Management (CRM) Excellence 2000 Award from the Technology Marketing Corporation (TMC) and was also awarded Call Center CRM Solutions’ Editors Choice 2000. FootPrints is actively distributed throughout the US, Europe and Asia. FootPrints is currently in use at Fortune 1000 companies, educational organizations and government agencies around the world. In addition to its Internet software business, UniPress is a global distributor of PC and UNIX connectivity tools, and has served more than 20,000 customers since its inception. For more information, contact UniPress at 732-287-2100, or access the company’s web site, www.unipress.com. Editorial Contact: Kevin McLaughlin Springboard Communications 732-863-1900 ext.103 kmclaughlin@s-board.com top of page |
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