EDISON, NJ (September 3, 2003) – UniPress Software (Company
Profile, Past
Stories, Case
Studies), Inc., a leading provider of web-based service desk automation software, today announced that it has received the 2003 Users Choice Award, which
recognizes excellence in CRM services and solutions providers, and is sponsored by CRMAdvocate. The award was presented at DCI’s CRM Conference & Exposition
on August 26.
The Users Choice Award recognizes best of class customer relationship products and services based on the judgments of the people who actually
use them. CRMAdvocate, an industry initiative whose commitment it is to help grow and mature the CRM market through leadership in education and research, conducted
an online poll of customer service solutions users. Award winners were selected based on users’ satisfaction with the product and the impact it has on their ability to interact
with customers.
“We are extremely pleased to be recognized by CRMAdovcate as a winner of the 2003 Users Choice Award,” commented Mark Krieger, President of
UniPress Software. “Having this honor bestowed upon us by our customers further validates the value of FootPrints as a leading web-based service desk solution for the mid-
market. Our customers continue to tell us that it’s critical that they have a cost-effective, easy-to-use solution that keeps control in the hands of the support manager
and FootPrints gives them what they need.”
FootPrints is a 100% web-based service desk that centrally tracks, manages, and controls all types of customer issues and support requests. It is extremely easy-to-use
and provides a range of comprehensive features such as self-service online, two-way email management, knowledge management, and powerful reporting. The
software is widely used by over 1,500 organizations worldwide to automate internal and external support operations, and offers the flexibility to drive other business activities
and processes, such as software development and bug tracking, IT resource tracking, and other project management initiatives.
In addition to the 2003 Users Choice Award, UniPress Software recently received the 2003 CRM Excellence Award from Customer Inter@ction Solutions® for the fourth
year in a row, and was also acknowledged by Gartner, Inc. as an emerging “Niche Player” in the company’s report entitled, “Magic Quadrant for the IT Service Desk,
2003.”
About UniPress Software, Inc.
Headquartered in Edison, New Jersey, UniPress Software, Inc. is a developer of web-based service desk automation software targeting mid-market companies, departments
within large enterprise organizations, and small businesses. The company’s FootPrints® product line, launched in 1996, provides a comprehensive range of capabilities
to significantly improve help desk and external support operations, including centrally managed customer issue tracking, self-service online, knowledge management, two-
way email management, dynamic access to existing Microsoft Exchange and other LDAP-based corporate address books, automated IT asset-discovery and tracking,
source code configuration management, and advanced collaboration and voice over IP. The FootPrints product line is widely used by more than 1,500 corporate
organizations, government offices, and educational institutions worldwide, including Prudential Financial, BHP Petroleum, IBM, Kampgrounds of America, Skechers, Charles
Schwab, the IRS, and the University of Pennsylvania. For more information, contact UniPress at 732-287-2100, or via the web at www.unipress.com.
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