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UniPress Software’s FootPrints Offers an “Online Information Desk” to Centrally Manage Issues, Requests, Tasks and Solutions Worldwide Through a Browser

EDISON, NJ (August 23, 2001) - UniPress Software, Inc., a leading provider of help desk and issue management software, today announced that its FootPrints® software enables organizations to create an “online information desk” to track and manage information, projects, and everyday issues and tasks across the organization. FootPrints provides an extremely easy-to-use tool for users and project teams to centralize and track communication while collaborating on projects via the Internet. The software is installed on a central web server and it can be up and running in less than a day without programming. Global users can access FootPrints using any standard browser, via the web, email and wireless tools. No training or client software is needed.
 
A 100% web-based software tool, FootPrints enables organizations to track and manage a broad range of issues, problems, service requests, tasks and projects. While email is often used to exchange information, it does not offer a centralized tool to keep projects and tasks focused, routed and managed effectively. FootPrints provides a collaborative environment to submit, manage, track, assign and report on activities and updates. This enables organizations to drive the process, and complete project activities related to a range of business functions - including internal help desk, external support center/CRM, IT resource tracking, development/bug fixing, consulting and more.
 
FootPrints links issues, information and solutions together within a single, centralized knowledge base, offering a global online issue management center. The software supports multiple users, projects, languages and systems, enabling users and project teams working on different systems, in remote locations around the world to collaborate on projects, and easily access and exchange information through any browser. Fully integrated email management and attachment support is included. FootPrints also offers the capability to provide customer self-service online. Users need only a browser to submit and track issues, and can search for issue information and solutions on their own using FootPrints’ comprehensive, fully searchable online knowledge base.
 
“Whether managing administrative tasks, tracking consulting projects, or rolling out a major product version, organizations need to tie employees, customers and partners to information in order to ensure that every task is tracked, managed and completed effectively,” explained Mark Krieger, President of UniPress Software, Inc. “FootPrints offers a simple, yet powerful tool for companies to get control over this data, and create a comprehensive worldwide online center for issue and information management.”
 
FootPrints offers fast, simple installation, use and maintenance - without the high costs, complexity, training, consulting and hands-on administration required by other tools. Organizations can have a complete information center up and running and in production in less than a day - without programming, database administration, consulting or training. The software is extremely easy-to-use, so it can be seamlessly implemented and overlaid with an organization’s existing project infrastructure. FootPrints is fully customizable, using simple pull-down menus and web-based forms.
 
About UniPress Software, Inc.
Headquartered in Edison, New Jersey since 1983, UniPress Software, Inc. is a developer of web-based issue management software used by departments within large enterprise organizations, as well as small- and medium-sized businesses to support various internal help desk, external support center/CRM, development/bug fixing, IT resource tracking, consulting and other project management activities. FootPrints® has received TMC’s CRM Excellence Awards in 2000 and 2001, Customer Interaction Solutions’ Product of the Year 2000 and Call Center CRM Solutions’ Editors Choice 2000 Award. FootPrints customers include 50,000 users worldwide at corporate organizations, government offices and educational institutions. UniPress is also a global distributor of PC and UNIX connectivity tools, and has served more than 20,000 customers since its inception. For more information, contact UniPress at 732-287-2100, or access the company’s web site, http://www.unipress.com.
 
Editorial Contact:
Kevin McLaughlin
Springboard PR
732-863-1900 ext.103
kmclaughlin@springboardpr.com
 
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