EDISON, NJ (August 12, 2003) – UniPress Software (Company
Profile, Past
Stories, Case
Studies), Inc., a leading provider of web-based service desk automation software, today announced that it has received the 2003 Customer Relationship
Management (CRM) Excellence Award from Customer Inter@ction Solutions® magazine. For the fourth consecutive year, the company and flagship product
FootPrints® were acknowledged by the industry’s leading CRM publication. The award recognizes innovative CRM products and services that significantly enhance the
relationship between businesses and their clients.
FootPrints is a 100% web-based service desk that centrally tracks, manages, and controls all types of customer issues and support requests. It is extremely easy-to-use
and provides a range of comprehensive features such as self-service online, two-way email management, knowledge management, and powerful reporting. The
software is widely used by over 1,500 organizations worldwide to automate internal and external support operations, and offers the flexibility to drive other business activities
and processes, such as software development and bug tracking, IT resource tracking, and other project management initiatives.
For the fourth consecutive year, the editors of Customer Inter@ction Solutions magazine sponsored the CRM Excellence Awards to identify product
providers that demonstrate vision and deliver leading edge CRM technology solutions. The award recipients exemplify the best of CRM and were honored in the June
and July issues of Customer Inter@ctive Solutions Magazine.
"Customer Inter@ction Solutions magazine implemented the CRM Excellence Awards as a way of commending the companies that have proven to be true CRM
partners to their customers and clients,” commented Nadji Tehrani, Chairman and CEO of TMC. “UniPress Software has demonstrated to the editors of Customer
Inter@ction Solutions that its FootPrints product provides a powerful mid-market service desk solution to significantly improve customer support processes."
“We are extremely pleased to be acknowledged by Customer Inter@ction Solutions for the fourth consecutive year,” explained Mark Krieger, President of UniPress Software.
“FootPrints continues to evolve each year and is today one of the leading service desk solutions addressing mid-market needs. Awards like this reinforce our efforts and
steadfast commitment to deliver the most innovate technology solutions that help organizations improve their customer service and support operations.”
In addition to the 2003 Customer Relationship Management (CRM) Excellence Award, UniPress Software was recently acknowledged by Gartner, Inc. as an emerging
“Niche Player” in the company’s report entitled, “Magic Quadrant for the IT Service Desk, 2003.”
About TMC and Customer Inter@ction Solutions
Since 1972, Technology Marketing Corporation (TMC®) has produced industry-leading trade magazines and events focused on technology and telecommunications.
TMC publishes two magazines: Customer Inter@ction Solutions and Internet Telephony® , two online publications, Planet PDA™ Magazine and BiometriTech™
Magazine, and a series of e-mail newsletters. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs™, and provide factual and
unbiased product reviews. TMC also produces INTERNET TELEPHONY Conference & Expo, Planet PDA®: The Enterprise PDA Event and BiometriTech
Conference & Expo. TMCnet.com publishes more than 25 topical online newsletters. For more information about TMC, visit its Web site at
www.tmcnet.com.
About UniPress Software, Inc.
Headquartered in Edison, New Jersey, UniPress Software, Inc. is a developer of web-based service desk automation software targeting mid-market companies, departments
within large enterprise organizations, and small businesses. The company’s FootPrints® product line, launched in 1996, provides a comprehensive range of capabilities
to significantly improve help desk and external support operations, including centrally managed customer issue tracking, self-service online, knowledge management, two-
way email management, dynamic access to existing Microsoft Exchange and other LDAP-based corporate address books, automated IT asset-discovery and tracking,
source code configuration management, and advanced collaboration and voice over IP. The FootPrints product line is widely used by more than 1,500 corporate
organizations, government offices, and educational institutions worldwide, including Prudential Financial, BHP Petroleum, IBM, Kampgrounds of America, Skechers, Charles
Schwab, the IRS, and the University of Pennsylvania. For more information, contact UniPress at 732-287-2100, or via the web at www.unipress.com.
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