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UniPress Software's FootPrints Receives TMC's CRM Excellence Award for 2nd Year in a RowWeb-based Software Tool Offers Demonstrable Results in Streamlining Workflow, Reducing Call Times and Improving Customer Service and SupportEDISON, N.J., Aug. 9 -- UniPress Software, Inc., a leading provider of help desk and issue management software, today announced that itsFootPrints(R) issue management software has been presented with a 2001 Customer Relationship Management (CRM) Excellence Award by the Technology Marketing Corporation (TMC). FootPrints is 100% web-based, offering a simple, centralized software tool for organizations to submit, track and manage issues, tasks and solutions. FootPrints is designed to quickly reduce support and management costs by improving communication, facilitating self-service online for customers, eliminating lost issues and delays, streamlining workflow and speeding issue resolution. This marks the second year in a row that FootPrints has received TMC's CRM Excellence Award. FootPrints includes comprehensive issue and problem tracking, customer self-service online, knowledge management, automated task management (auto- routing and escalation), web-based collaboration and live eSupport capabilities. FootPrints offers fast, simple installation, use and maintenance -- without the high costs, complexity, training, consulting and hands-on administration required by other tools. Organizations can see immediate results with FootPrints because they can truly have a complete online support center up and running in production in less than a day -- without programming, database administration, consulting or training. FootPrints is fully customizable and scalable, enabling global collaboration and online self-service for single departments or entire organizations, with internal and/or external users, located around the world. Users need only a browser to quickly and easily submit and track issue tickets and search the online knowledge base for solutions on their own. No client software is needed. FootPrints is a project-based tool that supports large volumes of users, project groups and multiple projects simultaneously. The software can be easily accessed worldwide by users working on different systems, in any language. Extensive email management is included for all incoming and outgoing messages. In addition to internal help desk and external support center/CRM initiatives, FootPrints is currently being used by a broad range of corporate organizations, educational institutions, ISPs and government agencies to automate development/bug tracking, IT resource tracking, consulting and other project management activities. Later this month, UniPress will launch FootPrints 5.0, which includes a host of new features for added power, flexibility and scalability. Organizations can extend their support operations to manage higher volume, communicate across departments to deliver faster eSupport and leverage new functionality to address a broader scope of issue management and collaboration needs. FootPrints 5.0 offers integrated access to contact data in Microsoft Exchange and other LDAP address books, asset management capabilities, high- performance Microsoft SQL Server integration, foreign language support, automated customer surveys, enhanced email capabilities and more. The new version of FootPrints also offers integrated, optional, add-on modules. These modules include: FootPrints Dynamic Address Book Link to save time and improve accuracy by accessing the most up-to-date contact information already stored in existing Microsoft Exchange/Active Directory and other LDAP address books; FootPrints Asset Management to automatically identify complete PC, hardware and software information and the location of PC assets while assisting users; FootPrints Advanced Live eSupport to expand FootPrints' issue tracking and interactive support capabilities with a full suite of remote diagnostic tools, advanced remote control, system management and real-time, integrated chat; and FootPrints Software Change Management to fully integrate the information flow between the help desk and development teams about software configuration and changes between initial problem reporting, help desk activity and software development. TMC's CRM Excellence Awards recognize products that are "leading the pack" in improving customer interaction and support. FootPrints demonstrated clear benefits in centralizing and automating workflow, reducing support costs, enhancing productivity, improving reporting and decreasing response times, among others. About UniPress Software, Inc. Headquartered in Edison, New Jersey since 1983, UniPress Software, Inc. is a developer of web-based issue management software used by departments within large enterprise organizations, as well as small- and medium-sized businesses to support various help desk, support center/CRM, development and other project management activities. FootPrints(R) has received Customer Interaction Solutions' Product of the Year 2000, Call Center CRM Solutions' Editors Choice 2000 Award and TMC's CRM Excellence Awards in 2000 and 2001. FootPrints customers include 50,000 users worldwide at corporate organizations, government offices, educational institutions and ISPs. UniPress is also a global distributor of PC and UNIX connectivity tools, and has served more than 20,000 customers since its inception. For more information, contact UniPress at 732-287-2100, or access the company's web site, http://www.unipress.com Editorial Contact: Kevin McLaughlin Springboard Communications 732-863-1900 ext.103 kmclaughlin@springboardpr.com top of page |
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