EDISON, NJ (July 31, 2003) – UniPress Software (Company
Profile, Past
Stories, Case
Studies) , Inc., a leading provider of web-based service desk automation software, today announced an enhanced version of its FootPrints® Asset
Management solution, offering comprehensive, multi-platform IT asset inventory and tracking automation which enables help desk technicians to pinpoint technical problems
and speed problem resolution.
Powered by Centennial’s Discovery 4.5 software, this new version automatically discovers both UNIX and Linux platforms, in addition to existing
Windows-based systems. This enhanced version provides a completely web-based system to perform automated, real-time audits of IT assets, including hardware, software
and peripherals.
FootPrints Asset Management is an integrated, add-on component of FootPrints, UniPress’ 100% web-based service desk automation software. The
solution automatically takes a “snapshot” of a user’s desktop or laptop configuration, and captures a broad range of information including platform, hardware and software
installed. Having this information allows technicians to quickly diagnose potential configuration problems.
“FootPrints Asset Management extends the capabilities of a web-based service desk by providing a way to capture specific technical details and
configuration information about a user’s desktop,” commented Mark Krieger, President of UniPress Software, Inc. “The new enhancement captures this information across
UNIX and Linux systems, as well as Windows systems, and leverages the data to speed the problem resolution process.”
Additionally, FootPrints Asset Management can be used to identify, locate and track all IT assets deployed across an organization – saving time,
reducing costs, and ensuring data accuracy. Organizations are using FootPrints Asset Management to improve their service and support operations, ensure software
license compliance, link data to support tickets, and make informed decisions about upgrades and new IT purchases.
FootPrints Asset Management is an integrated, add-on component to FootPrints and is priced on a per workstation starting at $25 per license. The company offers volume
pricing. For details, contact UniPress at 732-287-2100 or info@unipress.com.
About UniPress Software, Inc.
Headquartered in Edison, New Jersey, UniPress Software, Inc. is a developer of web-based service desk automation software targeting mid-market companies, departments
within large enterprise organizations, and small businesses. The company’s FootPrints® product line, launched in 1996, provides a comprehensive range of capabilities
to significantly improve help desk and external support operations, including centrally managed customer issue tracking, self-service online, knowledge management, two-
way email management, dynamic access to existing Microsoft Exchange and other LDAP-based corporate address books, automated IT asset-discovery and tracking,
source code configuration management, and advanced collaboration and voice over IP. The FootPrints product line is widely used by more than 1,500 corporate
organizations, government offices, and educational institutions worldwide, including Prudential Financial, BHP Petroleum, IBM, Kampgrounds of America, Skechers, Charles
Schwab, the IRS, and the University of Pennsylvania. For more information, contact UniPress at 732-287-2100, or via the web at www.unipress.com.
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