Edison, NJ (January 20, 2005) – UniPress Software (Company
Profile, Past
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Studies), Inc., a leading provider of web-based service desk automation solutions targeting the mid-market, today announced that its flagship product – FootPrints® – has received the 2004 Product of the Year Award from Customer Inter@ction Solutions® magazine in the category of help desk software. Founded in 1982, Customer Inter@ction Solutions has been the leading publication in the CRM, call center, and teleservices industries.
The editors of Customer Inter@ction Solutions magazine sponsored the 2004 Product of the Year Award to identify those forward-thinking vendors and products that best demonstrate vision and deliver leading-edge technology solutions. The award also recognizes the year’s most innovative products and services that significantly enhance the relationship between businesses and their customers. UniPress Software and its FootPrints product are being honored in the January 2005 issue of the publication.
As a repeat winner of the award, UniPress Software continues to improve the capabilities of FootPrints, which are now used by more than 2,000 customers worldwide. According to the criteria set by Customer Inter@ction Solutions magazine, winners of this award help organizations improve their overall customer service and support experiences.
The FootPrints product line provides a 100% web-based service desk solution that helps organization of all sizes automate their help desk and customer support operations. The product includes centralized issue tracking, self service online, email management, knowledge management, and powerful reporting features designed to control and manage all aspects of the problem resolution lifecycle. FootPrints’ signature ease-of-use, flexibility, and fast implementation allow organizations to get up and running in days without the time and cost of programmers, consultants, and training.
“Each year Customer Inter@ction Solutions magazine bestows its Product of the Year Awards on companies that have demonstrated excellence in technological advancement and application refinements,” said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Inter@ction Solutions. “UniPress Software has demonstrated to the editors of Customer Inter@ction Solutions that its product has gone the extra mile to help improve both the customer experience and the ROI for the companies that use them.”
“We are extremely proud that FootPrints has been awarded the 2004 Product of the Year Award by Customer Inter@ction Solutions magazine,” stated Mark Krieger, President of UniPress Software. “This award demonstrates our commitment to continually providing our customers with innovative solutions that deliver concrete business value and proven cost savings. Customers across the globe are increasingly using FootPrints to deliver better service and support, and we look forward to delivering even more features and functionality to address their complex and growing needs.”
This is the second consecutive year that UniPress Software has received the Product of the Award from Customer Inter@ction Solutions. In 2003, FootPrints was recognized as a clear leader in the service and support solutions sector.
About TMC®
Celebrating more than 30 years as a leading publisher, Technology Marketing Corporation (TMC®) publishes Customer Inter@ction Solutions® and INTERNET TELEPHONY® magazines, Web portal TMCnet.com, and the online publications SIP™, Speech-World™, VoIP Developer™, WiFI Telephony™, WiMAX™, Alternative Power™ and BiometriTech™. TMC® is also the first publisher to test new products in its own on-site laboratories, TMC® Labs. TMC® produces INTERNET TELEPHONY® Conference & EXPO, VoIP Developer Conference™, and Global Call Center Outsourcing Summit™. TMC offers live and online certification programs through TMC University. TMCnet.com publishes more than 14 online newsletters. Visit www.tmcnet.com for details.
About UniPress Software, Inc.
Headquartered in Edison, New Jersey, UniPress Software, Inc. is a developer of web-based service desk automation software targeting mid-market companies, departments within large enterprise organizations, and small businesses. The company’s FootPrints® product line, launched in 1996, provides a comprehensive range of capabilities to significantly improve help desk and customer support operations, and is widely used by nearly 2,000 corporate organizations, government offices, and educational institutions worldwide, including Prudential Financial, BHP Petroleum, IBM, Kampgrounds of America, UBS Capital Markets, Hunter Fan Company, the IRS, and the University of Pennsylvania. For more information, contact UniPress at 1-800-222-0550, or via the web at www.unipress.com.
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