Advanstar and Ulysses Learning Release Research Report on Contact Center e-Learning Practices and Trends  (email this article)

CHARLOTTE, NC—Ulysses Learning (Company Profile, Past Stories, Case Studies) recently completed a primary research study for Advanstar Technology Group to help executives gain insights into how contact centers can improve business results through e-Learning. Contact centers of all sizes in all industries were studied with over 80 organizations participating.

The final research report is being made available to contact center executives at no charge. To request a copy of the report, e-Mail Debbie Osborne at dosborne@ulysseslearning.com or phone 800.662.4066.

The 17-page report features 5 sections of data and thoughtful analysis, including...

Section 1: Survey Respondent Profile
Section 2: e-Learning Audiences and Applications
Section 3: e-Learning Results and Trends
Section 4: Simulation-based e-Learning Usage, Results, and Trends
Section 5: e-Learning Implementation and Evaluation Practices

According to Mark W. Brodsky, Ulysses Learning’s President and CEO, the use of e-Learning to improve contact center performance is on the rise. Of the 46% of respondents who said their contact center uses e-Learning to train staff, 84% said their use of e-Learning will increase over the next 12 months.

The research data suggests numerous opportunities for contact centers to improve business results through e-Learning. For example, the study helped uncover significant untapped potential for the use of e-Learning, specifically simulation-based e-Learning, to develop complex skills such as service, sales and coaching skills, as well as myriad implementation best practices to raise performance through e-Learning based initiatives.

The final report, highlighting all research findings from the Advanstar/Ulysses Learning study, is available by contacting Ulysses Learning’s Debbie Osborne at 800.662.4066 or via e-Mail at dosborne@ulysseslearning.com.

Advanstar Technology Group is a comprehensive and integrated portfolio of market-leading business-to-business media solutions, including: conferences and expositions; print and electronic magazines; buyers’ guides; newsletters; marketing lists; and a host of online resources. For more information on Advanstar, visit www.advanstartech.com.

Ulysses Learning (www.ulysseslearning.com) is recognized as the leader and pioneer in the use of simulation-based e-Learning to improve service, sales and coaching performance. The company is known for building Judgment@WorkTM skills – decision making and advanced interaction skills – in contact centers and at all points of customer interaction throughout the organization for financial services, insurance and telecommunications leaders. For more information on Ulysses Learning contact the company at 800.662.4066 or at info@ulysseslearning.com ###