Top Experts Help Contact Centers Prepare for the Future with Free Web Seminar Series(email this article)

This week, experts from SQM Group, ICMI, Creativity Coach and Ulysses Learning will share provocative insights and best practices during “The Next Generation of Contact Centers” – an executive web seminar series of 30-minute presentations running now through November 21.

October 27, 2003.  CHARLOTTE, NC.  This week’s Executive Web Seminar Series features three, thought-provoking presentations from well-known contact center experts which can be enjoyed without leaving the office…and at no charge.  

The series of free, 30-minute executive sessions is sponsored by Ulysses Learning; there are 9 web seminars still remaining in the series which ends on November 21.

Topics this week include: October 29 – The Road to Hell is Paved with Good Intentions (A scrutinizing look at current QA practices, featuring new industry research results from SQM Group); October 30 – Inspire and Unify Your Contact Center Team:  Three Lessons from Improv Theater; and October 31 – Agent Wisdom:  Lessons Learned From the Front Line.

All sessions start at 11:00 a.m. Eastern; 10:00 a.m. Central; 9:00 a.m. Mountain and 8:00 a.m. Pacific.  To register online, visit www.ulysseslearning.com or phone Bob O’Connell or Debbie Osborne from Ulysses Learning at 800.662.4066.

“The early feedback we’ve received from participants has been quite favorable,” comments Mark W. Brodsky, Ulysses Learning’s President and CEO.   “The post-session survey responses indicate the high quality of the information provided combined with the 30-minute format is a winning combination.”  

The schedule of remaining Executive Web Seminar’s includes…

Wednesday, October 29
11:00 am – 11:30 am Eastern      
                       
Session topic:
The Road to Hell is Paved with Good Intentions      
(A Scrutinizing Look at Current QA Practices)
Featuring new industry research results from SQM Group)

Presented by:  
Sarah Kennedy, Partner, SQM Group and
Mark Brodsky, President and CEO,Ulysses Learning                              

Thursday, October 30
11:00 am – 11:30 am Eastern      

Session topic:
Inspire and Unify Your Contact Center Team:
Three Lessons from Improv Theater

Presented by:
Brendan Sullivan, President, Creativity Coach
                       

Friday, October 31
11:00 am – 11:30 am Eastern

Session topic:
Agent Wisdom:  Lessons Learned From the Front Line

Presented by:
Jay Minnucci, VP of Consulting Services, ICMI
                             

Wednesday, November 5
11:00 am – 11:30 am Eastern      

Session topic:
Walking the Sales and Service Tightrope:  A Balancing Act Without a Net

Presented by:
Dina Vance, VP, Contact Center Practice Leader, Ulysses Learning
                       

Thursday, November 6
11:00 am – 11:30 am Eastern

Session topic:
When 15-Minute e-Learning Doesn’t Work

Presented by:
Mark Brodsky, President and CEO, Ulysses Learning
                       

Wednesday, November 12
11:00 am – 11:30 am Eastern      

Session topic:
The Silver Bullet You’ve Been Waiting For (and it’s Right Beneath Your Nose!) Featuring new industry research results from SQM Group

Presented by:
Sarah Kennedy, Partner, SQM Group
                       

Thursday, November 13
11:00 am – 11:30 am Eastern      

Session topic:  
Five Coaching Blunders

Presented by:
Anne Nickerson, Director, Ulysses ProNet Consulting
                       

Wednesday, November 19
11:00 am – 11:30 am Eastern      

Session topic:
Close My Account, NOW!  Three Techniques for Saving Customer Relationships

Presented by:
Anne Nickerson, Director, Ulysses ProNet Consulting
                       

Friday, November 21
11:00 am – 11:30 am Eastern      

Session Topic:
Why Simulations are the Best Form of Training      

Presented by:
Gloria Gery, Principal, Gery Associates
                       
Ulysses Learning partners with leading global organizations who want to achieve measurable and sustainable results in sales, service and coaching using the most effective methods available – Ulysses’ simulation-based e-Learning, integrated with facilitation, coaching and performance consulting. Ulysses is widely respected for building Judgment@WorkTM skills – decision making and advanced interaction skills – in contact centers and at all points of customer interaction throughout financial services, insurance and telecommunications enterprises.

For more information on Ulysses Learning and its CallMentor® learning system - which includes ServiceMentor®, SalesMentor® and CoachingMentor® - contact the company by phone at 800.662.4066, by e-mail at info@ulysseslearning.com or visit the company’s website at www.ulysseslearning.com.