Top executives from Bank of Montreal, Creativity Coach, Contact Professional Magazine, ICMI, ITESA, SQM Group and Ulysses Learning, along with e-Learning Guru
Gloria Gery, will share provocative insights and best practices during “The Next Generation of Contact Centers” – an executive web seminar series of 30-minute
presentations running now through November 21.
October 13, 2003. CHARLOTTE, NC. Ulysses Learning (Company
Profile, Past
Stories, Case
Studies), a global leader in contact center sales, service and coaching training, announced the schedule for its Executive Web Seminar Series.
The series, featuring well-known industry experts, runs now through November 21. Contact center executives can choose from 12 information-packed sessions.
Each session runs 30 minutes. Visit www.ulysseslearning.com for a complete schedule.
“These 30-minute sessions are all about sharing solid information to help our industry prepare for the future,” comments Mark W. Brodsky, Ulysses Learning’s President and
CEO. “We’ve invited top-notch experts to present who are passionate about contact centers. Together we hope to create a forum for executives to learn from
the best, helping their contact centers achieve higher levels of productivity and profitability.”
The web seminar series – The Next Generation of Contact Centers – features 12 provocative topics which can be enjoyed without leaving the office…and at no charge.
Those interested in participating are encouraged to register by contacting Bob O’Connell – boconnell@ulysseslearning.com or 800.662.4066.
The schedule of presenters and topics include…
Thursday, October 16...
The Agony and Ecstasy of Offshore Outsourcing
11:00 am – 11:30am Eastern
Keith Fiveson, Principal Consultant,
ITESA “Asia Atlantic Advisory” for Call Center and BPO projects
Friday, October 17...
Creating Customer Obsessed Agents
11:00 am – 11:30 am Eastern
Lynne Creighton, Senior Manager,
Sales and Service Solutions,
BMO Bank of Montreal
Thursday, October 23...
What Keeps You Up At Night?
Contact Professional Magazine Readers Speak Out
11:00 am – 11:30 am Eastern
Rhonda Proctor, Editor,
Contact Professional Magazine
Wednesday, October 29...
The Road to Hell is Paved with Good Intentions
(A Scrutinizing Look at Current QA Practices, featuring new industry research results from SQM Group)
11:00 am – 11:30 am Eastern
Sarah Kennedy, Partner, SQM Group and
Mark Brodsky, President and CEO, Ulysses Learning
Thursday, October 30...
Inspire and Unify Your Contact Center Team:
Three Lessons from Improv Theater
11:00 am – 11:30 am Eastern
Brendan Sullivan, President, Creativity Coach
Friday, October 31...
Agent Wisdom: Lessons Learned From the Front Line
11:00 am – 11:30 am Eastern
Jay Minnucci, VP of Consulting Services, ICMI
Wednesday, November 5...
Walking the Sales and Service Tightrope:
A Balancing Act Without a Net
11:00 am – 11:30 am Eastern
Dina Vance, VP, Contact Center Practice Leader,
Ulysses Learning
Thursday, November 6...
When 15-Minute e-Learning Doesn’t Work
11:00 am – 11:30 am Eastern
Mark Brodsky, President and CEO, Ulysses Learning
Wednesday, November 12...
The Silver Bullet You’ve Been Waiting For...
and it’s Right Beneath Your Nose!
(Featuring new industry research results from SQM Group)
11:00 am – 11:30 am Eastern
Sarah Kennedy, Partner, SQM Group
Thursday, November 13...
Five Coaching Blunders
11:00 am – 11:30 am Eastern
Anne Nickerson, Director, Ulysses ProNet Consulting
Wednesday, November 19...
Close My Account, NOW!
Three Techniques for Saving Customer Relationships 11:00 am – 11:30 am Eastern
Anne Nickerson, Director, Ulysses ProNet Consulting
Friday, November 21...
Why Simulations are the Best Form of Training
11:00 am – 11:30 am Eastern
Gloria Gery, Principal, Gery Associates
Ulysses Learning partners with leading global organizations who want to achieve measurable and sustainable results in sales, service and coaching using the most effective
methods available – Ulysses’ simulation-based learning, integrated with facilitation, coaching and performance consulting. Ulysses is widely respected for building
Judgment@WorkTM skills – decision making and advanced interaction skills – in contact centers and at all points of customer interaction throughout financial services,
insurance and telecommunications enterprises.
For more information on Ulysses Learning and its CallMentor® learning system - which includes ServiceMentor®, SalesMentor® and CoachingMentor® -
contact the company by phone at 800.662.4066, by e-mail at info@ulysseslearning.com or visit the company’s website at www.ulysseslearning.com.
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