Ulysses’ Commitment to CCNG Renewed for Fourth Consecutive Year (email this article)

September 12, 2003.  CHARLOTTE, NC.  Ulysses Learning (Company Profile, Past Stories, Case Studies), a global leader in contact center sales, service and coaching training is pleased to announce its continued support of CCNG by renewing its corporate industry membership for the fourth consecutive year.

“CCNG provides a vital service to the contact center community,” notes Dina Vance, Ulysses’ Vice President and Contact Center Practice Leader. “Their member services are first rate and their networking meetings provide contact center executives with powerful forums to share best practices and new insights.”

Vance has been on the Advisory Board for CCNG since 1998 and plays a pivotal role in supporting CCNG at local, regional and national levels.  Over the years, Ulysses Learning has sponsored several local CCNG meetings and events and recently played a leadership role in helping establish the Chicago networking group meeting.

About Ulysses Learning…

Ulysses Learning is known in the industry for its CallMentor® Learning and Performance Improvement System, featuring SalesMentor®, CoachingMentor® for Sales, ServiceMentor® and CoachingMentor® for Service.  These four simulation-based e-Learning programs are expertly blended with group facilitated coaching exercises, Master Coaching methods and complete performance improvement services (ProNet performance consulting, performance measurement, certified IT support and learning management systems).

For more information on Ulysses and its CallMentor system, contact the company at 800.662.4066 or visit them via the Web at www.ulysseslearning.com.

About CCNG…

Now in its eleventh year, CCNG is an organization networking more than 1,600 management and industry professionals, providing programs on local, regional, national and online levels.  By drawing on the combined experience of its members, CCNG promotes coherent business practices and technologies that benefit the call center industry.

For more information on CCNG visit www.ccng.com or phone the company at 800.840.2264.