Ulysses Learning Showcases 2004 Version of CallMentor® Service, Sales, and Coaching Training at ICCM International Exposition Chicago, August 11-12  (email this article)

August 9, 2004. CHARLOTTE, NC— Ulysses Learning (Company Profile, Past Stories, Case Studies), the leader and pioneer in simulation-based service, sales and coaching training for contact centers will be exhibiting its solutions at the ICCM International Exposition in Chicago at Navy Pier, August 11-12. The exhibition runs concurrently with the ICCM conference which begins August 10.

“This is the seventh year in a row that we’ve supported the ICCM Chicago event,” says Mark Brodsky, Ulysses Learning President and CEO. “It’s still one of the best forums for companies to learn, network and grow, while being exposed to our industries brightest and best solution providers.”

ICCM conference and exposition attendees can view Ulysses Learning’s 2004 version of its award-winning CallMentor Learning and Performance Improvement System by visiting Ulysses booth # 1413.

Ulysses’ impressive track record of significant client performance results in service, sales, and coaching combined with constant innovation and refinement, make CallMentor a strong contender for organizations looking for service, sales and coaching training.

“The CallMentor System is an intelligent blend of performance improvement methods that respond to contact center executives’ most challenging business needs,” states Brodsky. “Our simulation-based e-Learning helps people learn complex service, sales and coaching skills in a safe, simulated environment; the facilitated exercises and coaching help to further develop and reinforce skills; and our performance improvement consulting services, which feature Master Coach and Facilitator Certification, help organizations continue the momentum, sustaining tangible results long after the initial training has occurred.”

The 2004 version of CallMentor also features an enhanced Performance Diagnostic featuring four assessments to fully align CallMentor to organizational goals, priorities, practices, and culture.

For more information on Ulysses Learning or to see a live demo of CallMentor contact the company at 800.662.4066 or at info@ulysseslearning.com.

Ulysses Learning (www.ulysseslearning.com) is recognized as the leader and pioneer in the use of simulation-based e-Learning to improve service, sales and coaching performance. The company is known for building Judgment@WorkTM skills – decision making and advanced interaction skills – in contact centers and at all points of customer interaction throughout the organization for financial services, insurance and telecommunications leaders.