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Support.com Expands Product Globalization

eSupport Leader to Add Software Solutions in Chinese and Portuguese

REDWOOD CITY, Calif.--Dec. 21, 2001--Support.com, Inc. (Nasdaq:SPRT - news), the leading provider of e-Business infrastructure software that automates, enhances and personalizes user support over the Internet, today announced product availability for traditional and simplified Chinese and Portuguese, extending its global strength and presence. Support.com's innovative eSupport infrastructure software is already available in multiple languages including French, German, Spanish, Japanese, and Korean.

``As global e-Businesses extend support services to customers, partners and suppliers, multilingual support becomes an essential means to providing quality service,'' said Scott Dale, vice president of engineering at Support.com. ``We've built our software solutions with internationalization in mind and are proud to be the first to deliver multi- language eSupport solutions that address the global cultural needs of growing e-Businesses.''

As part of Support.com's commitment to its worldwide channel strategy, Support.com also announced localized deployments internationally. Sysage Technologies, a major IT distributor and channel partner in Taiwan, plans to deploy simplified and traditional Chinese variations to customers in Taiwan and Greater China.

``The need for support infrastructure is a global issue that requires localization in the customer's native language,'' stated Joseph Wu, president, Sysage Technologies. ``Support.com continues to deliver on its promise to strengthen its position in Asia Pacific, which translates into accelerated market acceptance of eSupport solutions and ultimately stronger channel sell-through for Sysage Technologies.''

Corporate enterprises are quickly growing their ability to link resources through partners, distributors, and employees. The challenge to project a consistent customer experience spanning all contact points in the supply chain is addressed when a robust and highly scalable eSupport solution is implemented. Support.com's ability to provide companies with seamless global eSupport networks can allow for e-Businesses to support users throughout the enterprise, regardless of provincial boundaries and language barriers.

About Support.com

Support.com is a leading provider of e-Business infrastructure software that automates and personalizes user support over the Internet. The company's eSupport software is designed to help e-Businesses scale, accelerate growth, and increase customer satisfaction and retention. Support.com's software enables web-based support across an extended enterprise of customers, supply chain partners, and employees, automating the resolution and management of support requests in complex e-Business environments. Support.com offers customers the ability to automate problem avoidance through self-healing, promote call avoidance through user self-service and improve problem resolution through optimized, assisted support. Our customers include leading e-Businesses such as IBM, Cisco, General Electric, Bear Stearns, and JCPenney, and leading service providers such as Excite@Home, Samsung SDS, Compaq, and Computer Sciences Corporation. For more information about Support.com, please visit the Company's web site at http://www.support.com .

This press release contains forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended. These forward-looking statements are subject to significant risks and uncertainties. Actual results may differ materially from those described in such statements as a result of these risks and uncertainties. In particular, the statements relating to the announced customer's and partner's planned deployment of the Support.com solution, the specific benefits that customers can expect to achieve, and the Company's strategy are subject to a number of risks and uncertainties including technical challenges specific to the partner's or customers' implementation of the solution, other factors particular to the partner or customers which could impact whether the described benefits are achieved, and economic conditions. A fuller discussion of the risks and uncertainties that could affect Support.com are more fully set forth in the Risk Factors section of Support.com's Registration Statement on Form S-1 and most recent Quarterly Report filed with the Securities and Exchange Commission. Support.com assumes no obligation to update forward-looking information contained in this press release.

Note to Editors: Support.com and its products and components, and related logos, are trademarks of Support.com, Inc. in the U.S. and other countries. All other product, trademark, company or service names mentioned herein are the property of their respective owner.


 
Editorial Contact:
Mary Demyan
Support.com
650/556-8531
mary@support.com
 
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