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SupportSoft Awarded 2002 'Product of the Year' by Customer Inter@ction Solutions(R) MagazineCompany's Resolution Suite Named One of the Year's Best Products by Leading Contact Center PublicationREDWOOD CITY, Calif., Dec. 17 /PRNewswire-FirstCall/ -- SupportSoft, Inc. (Nasdaq: SPRT - News), a leading provider of service and support automation software, announced today that Technology Marketing Corporation's (TMC(TM)) Customer Inter@ction Solutions® magazine, named SupportSoft's Resolution Suite as a Product of the Year winner for 2002. "SupportSoft was the first software provider to deliver automated, self-healing functionality to the enterprise desk top. Today, you can find our software providing support automation in the computing devices professionals carry and in the home networking solutions where they live. For many companies, support is rapidly becoming a forethought in their IT initiatives versus an afterthought," said Bruce Mowery, Vice President of Marketing for SupportSoft. "We thank TMC for acknowledging our contributions and look forward to continued innovation on behalf of our customers in 2003." According to Customer Inter@ction Solutions Group Editor-in-Chief, Rich Tehrani, SupportSoft's Resolution Suite was selected because it demonstrates true innovation, which is the hallmark of Product of the Year winners. "SupportSoft is a clear leader in delivery of automated service and support solutions. We're proud to reward their hard work and innovation with a Product of the Year Award for 2002," said Nadji Tehrani, Chairman of TMC and Founder of Customer Inter@ction Solutions. SupportSoft's flagship Resolution Suite is built upon a software architecture based on a set of patented technologies, called the Problem Resolution Platform. It is the foundation for SupportSoft's automated, personalized service and support solutions ranging from system self-healing and mass healing, to user self-service and intelligent assisted support. Highly scalable and flexible, the Resolution Suite offers corporate enterprises a cost-efficient way to tackle the challenge of supporting employees and partners. Applicable across a wide range of software applications, hardware platforms and mobile devices, the Resolution Suite for the enterprise can significantly reduce support costs and increase user productivity, as well as help IT departments scale to handle even the most demanding support requirements. Customer Inter@ction Solutions has been a leading publication in the CRM, call center and teleservices industries since 1982. The magazine's Product of the Year award honors the outstanding teams who develop and manufacture the products on TMC's winning list, but it also serves to educate readers on the vast array of offerings in the market. Choosing the winners is a difficult process, and the editorial team spends considerable time reviewing vendors, as well as looking through materials collected over the past year. A full list of Product of the Year winners will appear in the January 2003 issue of Customer Inter@ction Solutions magazine. About SupportSoft SupportSoft is a leading provider of service and support automation software. SupportSoft's patented software platform allows businesses to automate and personalize the support they provide to their customers, partners and employees, helping them reduce costs and drive user satisfaction. Global 2000 companies using SupportSoft's software include corporate enterprises like GE, Cisco Systems, Bank of America and Schlumberger, plus OEMs and service providers like IBM, Sony, CSC, Comcast and BellSouth. SupportSoft has offices worldwide. For more information, visit www.supportsoft.com. About TMC(TM) Since its inception in 1972, Technology Marketing Corporation (TMC(TM)) has produced industry-leading trade magazines and events focused on technology and communications. TMC publishes Customer Inter@ction Solutions and Internet Telephony®, and the online publications, TMCnet.com®, Planet PDA(TM) Magazine, BiometriTech(TM) and Alternative Power(TM). TMC produces BiometriTech(TM) Conference, INTERNET TELEPHONY® Conference & EXPO; Planet PDA(TM): The Enterprise PDA Event; and The Global Call Center Outsourcing Summit(TM). TMCnet.com publishes more than 25 topical online newsletters. For more information about TMC, visit its Web site at www.tmcnet.com. This press release contains forward-looking statements, including the statements related to the benefits of the product and continued innovation by SupportSoft, which are subject to significant risks and uncertainties including but not limited to the time and effort required to deploy the product, technical challenges specific to a customer's implementation of the product, competition from other vendors, the rapid pace of technological change and general economic conditions. A discussion of the risks and uncertainties that could affect SupportSoft are more fully set forth in the risks factors detailed from time to time in SEC reports filed by SupportSoft. Editorial Contact: Joi Deaser SupportSoft 650.556-8930 joi@support.com top of page |
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