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Support.com Expands Worldwide Channel Strategy

Channel Program Enables Companies to Provide Customers with the Leading eBusiness Infrastructure for Support

REDWOOD CITY, Calif.--Dec. 12, 2000--Support.com, Inc. (Nasdaq:SPRT - news), the leading provider of eBusiness infrastructure software for support, today announced growing momentum for the Company's worldwide channel strategy. As part of the company's strategic initiative to expand its global reach, Support.com announced several new strategic channel partnerships, broadening its presence in both the domestic and international markets.

To capitalize on the growing demand for eSupport solutions, Support.com has teamed up with new channel partners including GE Capital IT Solutions (GE ITS), an IT solutions integrator and part of the GE family of companies (NYSE:GE - news), IBM Global Services, Perot Systems, Sysage Technologies, Entex, and Sitel. Other globally recognized leaders such as CSC (Computer Sciences Corporation), Samsung SDS, IP Globalnet, Compaq Services, CompuCom, Interalya, NCS (National Computer Systems), and Sykes are also dedicated to making Support.com's eSupport solutions available worldwide.

``Global channel enablement is a key corporate initiative at Support.com,'' stated Sherry Harmon, vice president of channel sales at Support.com. ``Last quarter we pledged to build depth in our global sales and distribution channels and have carried through on those deliverables. To date, we have established strategic relationships with over 20 channel partners compared to six at the end of 1999, many of which are global thought leaders within their respective fields. In October, we successfully debuted our PartnerConnect Global initiative, enabling us to work more closely with our partners in our efforts to drive ROI and improve operating efficiencies through our automated and personalized support capabilities.''

Support.com's channel enablement strategy has proven successful in providing infrastructure for support to eBusinesses around the world through relationships with companies such as GE Capital IT Solutions (GE ITS), Compucom, and Compaq Services. Recent channel-enabled customers include Elsevier Training through IP-Globalnet, Toshiba through Sykes Enterprises, and a large financial institution and healthcare organization through Perot Systems.

``CompuCom provides outsourcing and systems integration solutions that enable Fortune 1000 and high-growth companies to simplify the selection, integrationand cost- effective management of their IT infrastructure for business advantage,'' said Chuck Jarrow, vice president of outsourcing services at CompuCom. ``We are extremely excited about our partnership with Support.com and believe that combining Support.com's expertise in eSupport infrastructure software with CompuCom's expertise in system integration and help desk outsourcing services enables CompuCom to offer solutions to our clients that radically enhance the capabilities and cost effectiveness of help desk support operations.''

Augmenting Support.com's channel strategy are programs for lead registration, generation, and distribution, as well as Support.com's Certified Engineer Program. This program enables partners to be certified to deliver and implement Support.com's eBusiness infrastructure solutions. By certifying partners such as GE ITS, Samsung SDS, UCC, and IP-Globalnet, Support.com brings their services closer to the customer, and at the same time leverages the domain expertise and customer knowledge that those partners deliver.

About Support.com

Support.com is the leading provider of eBusiness infrastructure software that automates and personalizes user support over the Internet. The company's eSupport software is designed to help eBusinesses scale, accelerate growth, and increase customer satisfaction and retention. Support.com's software enables web-based support across an extended enterprise of customers, supply chain partners, and employees, automating the resolution and management of support requests in complex eBusiness environments. Support.com offers customers the ability to automate problem avoidance through self-healing, promote call avoidance through user self-service and improve problem resolution through optimized, assisted support. Our customers include leading eBusinesses such as IBM, Cisco, General Electric, Bear Stearns, and JCPenney, and leading service providers such as Excite@Home, Samsung SDS, Compaq, Computer Sciences Corporation and PeoplePC. For more information about Support.com, please visit the Company's web site at www.support.com.

This press release contains forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended. Actual results may differ materially from those described in such statements as a result of these risks and uncertainties. A discussion of the risks and uncertainties that could affect Support.com are more fully set forth in the Risk Factors section of Support.com's Registration Statement on Form S-1 and the most recent Quarterly Report on Form 10-Q on file with the Securities and Exchange Commission. All forward-looking statements included in this release are based upon information known to Support.com as of the date of this release, and Support.com assumes no obligation to update forward-looking information contained in this press release.

Note to Editors: Support.com is a trademark of Support.com, Inc. in the U.S. and other countries. All other trademarks belong to their respective owners.


 
Editorial Contact:
Mary Demyan
Support.com
650/556-8531
mary@support.com
 
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