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Support.com's Industry-leading Resolution Suite Powers Support Infrastructure for Siebel Systems, Inc.World's Leading Provider of eBusiness Applications Software Sets New Standard for Enterprise-wide Support AutomationRedwood City, CA December 10, 2001 - Support.com Inc., (Nasdaq: SPRT), the world's leading provider of support automation software, today announced that its Resolution Suite software platform has been selected by Siebel Systems, Inc. (Nasdaq: SEBL), to automate support operations and streamline systems management, enterprise-wide. Siebel Systems, the world's leading provider of eBusiness applications software, determined that Support.com, a Premier Software Partner in the Siebel Alliance program, would deliver the most integrated and comprehensive support solution for its highly advanced and unique computing environment. With approximately 8,000 employees who operate in more than 39 countries and 136 offices around the world, Siebel Systems required a comprehensive support infrastructure accessible around the clock and around the world. Support.com's Resolution Suite software platform can help Siebel Systems to automate the support process for its employees by quickly identifying complex computing issues and automatically resolving them - from network settings and Internet configuration problems to business-critical application inoperability. Common "how to" support requests can also be proactively resolved via an automated knowledge base with the ability to specifically address a user's dynamic operating environment. Implementing the highly personalized Support.com solution can provide improved employee productivity, more satisfied users, and reduced operating expense. "By giving our employees advanced support resources and technology, Siebel Systems expects to decrease our overall IT support costs," said Mark Sunday, Vice President, IT and Chief Information Officer of Siebel Systems, Inc. "We chose Support.com because the company has strong knowledge of Siebel Systems' products and expertise with our solutions. As a leader in support automation technologies and a Siebel Premier Software Partner, Support.com is uniquely qualified to help Siebel Systems achieve a cost-effective, rapid implementation with great returns for our enterprise." For the Siebel Systems' IT professional, the Support.com solution can automate systems management functions to decrease the need for employee desk-side visits and address increasing support demands. For example, the Resolution Suite software can be used to perform critical, enterprise-wide functions such as blanket mass-healings. Via the point-and-click development and delivery of SupportActions(, Support.com's technology can enable Siebel Systems' IT professionals to the automate some of their most common support activities. "There's no better accolade than when a true technology leader, such as Siebel Systems, selects our Resolution Suite software to power support for its enterprise," said Radha Basu, chief executive officer of Support.com. "By automating key support processes, Siebel Systems can set new standards in productivity and operational excellence." A final consideration in Siebel Systems' selection was Support.com's Support Portal Hub, a powerful platform that addresses varying support needs via a single point of reference. The Support Portal Hub technology can enable Siebel Systems to intelligently and automatically connect users to the tools, personnel and communication channels that best address their specific support issue. About Support.com Support.com (Nasdaq:SPRT) is the world's leading provider of support automation software. Support.com's patented software platform allows businesses to automate and personalize the support they provide to their customers, partners and employees, helping them reduce costs and drive user satisfaction. Global 2000 companies using Support.com's software include corporate enterprises like GE, Cisco Systems, British Telecom and Schlumberger, plus OEMs and service providers like IBM, Sony, CSC, and BellSouth. Support.com has offices worldwide. For more information, visit www.support.com. Editorial Contact: Joi Deaser Support.com 650.556-8930 joi@support.com top of page |
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