Press Release - Support.com

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everdream Selects Support.com to Enable Trouble-free Computing for Small Businesses Over The Internet

Partnership Provides Real-Time, 24/7 eSupport for Customers of everdream's Subscription Computing Service

Mountain View, CA, December 8, 1999 -- everdream Corporation today announced a partnership with Support.com, a market-leading provider of eSupport solutions, to enable real-time, around-the-clock support for everdream's customers. Under the agreement, everdream's Internet-based subscription computing service will use Support.com's technology to automate its technical support process.

According to Cahners In-stat Group, small businesses with annual revenues less than $10 million and fewer than 20 employees spend $57 billion per year in computer-related expenses. While small businesses have an average monthly per computer cost of approximately $250, everdream's monthly subscription fee is only $150. By offering a complete, end-to-end outsourced computing solution, everdream can reduce and control costs while eliminating the need for up-front capital expenditures and dedicated in-house IT resources.

"One of the prime advantages everdream offers our small business customers is a single point of problem resolution," said everdream CEO Gary Griffiths. "With everdream, you will never be told 'Sorry, it's not our problem'. This unprecedented level of service is greatly enhanced by the integration of Support.com's unique technology on the everdream platform."

As a leader in eSupport technology and service, Support.com's solution encompasses the entire support process of self-healing, self-service, and assisted service. As a result, everdream customers now enjoy trouble-free computing for uninterrupted productivity and cost savings.

"everdream is revolutionizing the way small businesses manage their computing needs. They provide a low-cost, outsourced solution that enables any company to enjoy a level of service and support that in the past was only available to large companies at inflated prices," said Support.com President and CEO Radha Ramaswami Basu. "Our Internet support infrastructure allows everdream to reinvent the traditional support and service model, enabling uninterrupted productivity for businesses of all sizes."

About everdream Corp.
Founded in 1998, everdream pioneered the market for subscription computing. Today, this fast-growing company is leading a revolution by providing an unprecedented level of computing service to small business customers. By harnessing the power and scale of the Internet, everdream provides a complete, outsourced solution at a fraction of the current cost. Headquartered in Mountain View, California, everdream is privately-held with venture backing from Draper Fisher Jurvetson. For more information, visit everdream's Website at www.everdream.com, or call 1-877-4-DREAM-4.

About Support.com (Formerly Tioga Systems, Inc.)
Support.com is a market leading provider of eSupport solutions. The company's Internet support infrastructure enables businesses and support providers - such as Enterprise IT, PC vendors, ISPs, and ASPs - to support any computer user automatically and via the Web. Support.com pioneered and patented DNA Probe™ technology which uniquely reduces the inefficiencies of traditional technical support. Leading edge companies like Excite@Home, Bear Stearns, Hambrecht & Quist, Micron Electronics, Albertson's, and CompuCom are using Support.com to drive down support costs and gain a competitive advantage in their markets through the combination of problem prevention, active self-service, and automated assisted service. For more information about Support.com's Internet support infrastructure, call us at 650-556-9440 or visit our Web site: www.support.com.

Editorial Contact:
Bruce Fienberg
PR21
415-439-8385
bruce_fienberg@PR21.com

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