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Support.com Provides Global eSupport Solutions To PeoplePCeSupport Solutions to Offer Increased Customer Satisfaction to PeoplePC MembersREDWOOD CITY, Calif.--Dec. 4, 2000--Support.com, Inc. (Nasdaq: SPRT - news), the leading provider of eBusiness infrastructure software that automates, enhances and personalizes user support over the Internet, announced today that PeoplePC, Inc. (Nasdaq: PEOP - news), the company that makes it easy and affordable to get online, has selected Support.com's scalable eSupport solution.PeoplePC's customer service organization intends to utilize Support.com's software to provide personalized, electronic support to its members worldwide. PeoplePC plans to deploy Support.com's eSupport solutions to offer its members high-quality customer support services that they can access via the Web. Support.com's infrastructure software offers a self-service interface, which will help PeoplePC members receive timely responses to their inquiries -- further enhancing and helping to standardize the support experience. PeoplePC members will have an alternative to calling a customer service representative to solve general or technical support issues. ``PeoplePC is dedicated to providing real solutions to its members. Our long-term customer relationships are invaluable, which makes customer support a critical differentiator to our success,'' stated Wayne Gattinella, chief marketing officer, PeoplePC, Inc. ``Using Support.com's comprehensive and scalable eSupport solutions, we can provide our members with the necessary tools to solve simple and repeatable problems effortlessly on their own -- ultimately improving their customer experience and increasing satisfaction and loyalty.'' With Web-based self- and assisted-service solutions, PeoplePC can increase the productivity of its existing support resources and be prepared to scale its support solutions to meet the growing demands of the digital world. ``Support.com is proud to have been selected by PeoplePC to provide the eSupport solutions they've been seeking, to further enable them to provide effortless self-service and timely problem resolution,'' said Tony Rodoni, vice president of marketing at Support.com. ``This relationship is another stepping stone in our vision of providing support solutions for all types of eBusinesses.'' PeoplePC's computing package includes PeoplePC(TM)-branded Compaq, IBM, HP and Toshiba desktop or notebook computers, bundled with Microsoft, Quicken, Nortel and McAffee software. PeoplePC expects to load Support.com's eSupport software on new PeoplePC computers and package its own software with Support.com's software, beginning in early 2001. About Support.com Support.com is the leading provider of eBusiness infrastructure software that automates and personalizes user support over the Internet. The company's eSupport software is designed to help eBusinesses scale, accelerate growth, and increase customer satisfaction and retention. Support.com's software enables Web-based support across an extended enterprise of customers, supply chain partners, and employees, automating the resolution and management of support requests in complex eBusiness environments. Support.com offers customers the ability to automate problem avoidance through self-healing, promote call avoidance through user self-service and improve problem resolution through optimized, assisted support. Our customers include leading eBusinesses such as Cisco, General Electric, Bear Stearns, and JCPenney, and leading service providers such as Excite@Home, Samsung SDS, Compaq, and Computer Sciences Corporation. About PeoplePC PeoplePC's mission is to provide people with a comprehensive online solution that makes it easier, more convenient and more affordable for people to participate in the digital economy. PeoplePC offers members a new brand-name computer system, unlimited Internet access, in-home technical service and a value-packed online buying community -- all for as little as $24.95 a month over three years. In addition, PeoplePC, the global leader in corporate connectivity programs, provides enterprises with an integrated solution that scales easily and quickly, requires little additional infrastructure investment and provides the enterprise's employees, customers and affiliated parties with the same convenience, quality assurance and valuable benefits enjoyed by all PeoplePC members. For more information, visit http://www.peoplepc.com PeoplePC is a trademark of PeoplePC, Inc. in the U.S. and other countries. All other trademarks belong to their respective owners. This press release contains forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended. Actual results may differ materially from those described in such statements as a result of these risks and uncertainties. For example, the statements relating to the announced customer's planned use and deployment of the Support.com solution and the specific technical and other benefits the customer or its members may expect to achieve with Support.com's solution, including receiving timely responses, alternatives to calling, and increased productivity, are subject to a number of risks and uncertainties, including but not limited to the remaining time and effort required to complete the deployment, which could be greater than expected, technical challenges specific to the customer's implementation of the solution, and other factors particular to the customer which could impact whether the customer continues to use Support.com's solution in the future. A discussion of the risks and uncertainties that could affect Support.com are more fully set forth in the Risk Factors section of Support.com's Registration Statement on Form S-1 and the most recent Quarterly Report on Form 10-Q on file with the Securities and Exchange Commission. All forward-looking statements included in this release are based upon information known to Support.com as of the date of this release, and Support.com assumes no obligation to update forward-looking information contained in this press release. Editorial Contact: Mary Demyan Support.com 650/556-8531 mary@support.com top of page |
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