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Support.com Issued Fifth Technology PatentSupport Automation Leader Secures Exclusive Rights to Innovative Support TechnologyREDWOOD CITY, Calif.--Nov. 8, 2001--Support.com, Inc. (Nasdaq:SPRT - news), the world's leading provider of support automation software, today announced that it has been issued its fifth technology patent from the United States Patent and Trademark Office, furthering the Company's leadership position in delivering state-of-the-art solutions for automated support.The new patent covers Support.com's SmartIssue(TM) technology and involves SmartIssue's system and method for automatically categorizing and characterizing data derived from computer-based systems. ``This latest patent underlines the importance we place on developing new technologies that uniquely meet customer requirements,'' said Cadir Lee, chief software officer and co-founder of Support.com. ``A hallmark of a successful support automation solution is its ability to provide personalized problem resolution. Our patented SmartIssue technology helps to more precisely and transparently deliver the right answer to a customer's technical problem when and where they need it, whether via self-service or assisted service.'' Support.com has received two patents in the United States for its DNA(TM) and DNA Probe(TM) technologies. Support.com has three other issued U.S. patents for its Software Vault and SmartIssue(TM) technologies. Support.com has additional patents pending. About Support.com Support.com (Nasdaq:SPRT - news) is the world's leading provider of support automation software. Support.com's patented software platform allows businesses to automate and personalize the support they provide to their customers, partners and employees, helping them reduce costs and drive user satisfaction. Global 2000 companies using Support.com's software include corporate enterprises like GE, Cisco Systems, British Telecom and Schlumberger, plus OEMs and service providers like IBM, Sony, CSC, and BellSouth. Support.com has offices worldwide. For more information, visit www.support.com. This press release contains forward-looking statements within the meaning of Section 27A of the Securities Act of 1933 and Section 21E of the Securities Exchange Act of 1934, as amended. These forward-looking statements include the ability of Support.com's customers to obtain value from Support.com technology and the exclusive right obtained by Support.com. These statements are subject to a number of risks and uncertainties, including technical challenges specific to each customer's environment, potential intellectual property infringement lawsuits, and other risks described in Support.com's filings with the SEC. Note to Editors: Support.com and SmartIssue are trademarks of Support.com, Inc. Editorial Contact: Joi Deaser Support.com 650.556-8930 joi@support.com top of page |
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