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Support.com Launches Strategic Services for eSupportSupport.com Partners with Support Technologies to Meet Growing Demand for eSupport Consulting Services REDWOOD CITY, Calif.--Nov. 8, 2000--Support.com, Inc. (NASDAQ: SPRT - news), the leading provider of eSupport infrastructure software for eBusinesses, announced today the launch of a Strategic Services program for eSupport and an alliance with Support Technologies to deliver business-level consulting to help customers achieve the maximum value from their eSupport initiatives.Services consist of eSupport business process assessments, organizational reporting and development, marketing programs and project management. Support.com is offering its Strategic Services program through its partnership with Support Technologies, a leading provider of comprehensive eSupport services. The two companies have joined together to meet the demands for a complete eSupport solution that includes the power of Support.com's suite of products, in addition to a full range of value added consulting and implementation services from Support Technologies. ``A successful eSupport strategy needs more than just great technology but an integration of technology, people, process and the organization,'' said Sherry Harmon, Vice President of Channel Strategy, Support.com. ``We view our customers as long term partners and are very committed to helping them build a solid eSupport strategy to achieve quick ROI and long-term value from our products.'' Support.com's Strategic Services program is designed to propel eSupport initiatives and streamline the implementation of these systems into the entire support process of an eBusiness. By aligning eSupport with the entire organization, from business to technical goals, Support.com can help transition the support organization into one that reaches across the entire extended enterprise of employees, customers and partners. ``Together, Support.com and Support Technologies are best positioned to deliver eSupport consulting services that are designed to increase utilization of eSupport products and deliver more value to the customer and the business,'' said Pete McGarahan, Chief Marketing Officer of Support Technologies. ``eSupport success is achieved when support organizations focus on delivering the right education, knowledge and motivation to the frontline and customers resulting in improved service levels, higher customer satisfaction and lower support costs.'' About Support.com Support.com is the leading provider of eBusiness infrastructure software that automates and personalizes user support over the Internet. The company's eSupport software is designed to help eBusinesses scale, accelerate growth, and increase customer satisfaction and retention. Support.com's software enables web-based support across an extended enterprise of customers, supply chain partners, and employees, automating the resolution and management of support requests in complex eBusiness environments. Support.com offers customers the ability to automate problem avoidance through self-healing, promote call avoidance through user self-service and improve problem resolution through optimized, assisted support. Our customers include leading eBusinesses such as IBM, Cisco, General Electric, Andersen Consulting, Bear Stearns, and JCPenney, and leading service providers such as Excite@Home, Samsung SDS, Compaq, Computer Sciences Corporation and PeoplePC. For more information about Support.com, please visit the Company's web site at http://www.support.com About Support Technologies. Recently named the 14th fastest growing private company in America by Inc. magazine, Support Technologies, Inc. is the leading provider of comprehensive Knowledge Center and eSupport services. Support Technologies facilitates corporate development and profitability through innovative support and consulting solutions. By integrating the power of technology, people and process, Support Technologies' comprehensive support strategy transforms organizations from a telephone-based support organization to a Web-centric Knowledge Center. Headquartered in Atlanta, Georgia, Support Technologies specializes in eSupport, Help Desk and Knowledge Center outsourcing and insourcing, consulting, and ERP support. Help Desk 2000, the education and certification division of Support Technologies, is the leading provider of training and certification for the support industry. More than 42% of Fortune 100 companies have sent their support professionals through the Help Desk 2000 program. For more information about Support Technologies, please visit the company's Web site at http://www.supporttechnologies.com This press release contains forward-looking statements including statements within the meaning of the safe harbor provisions of the Private Securities Litigation Reform Act of 1995. These statements are not guarantees of future results and involve known and unknown risks, uncertainties and other factors that may cause actual results to be materially different from the results expressed or implied by these statements. A fuller discussion of the risks and uncertainties that could affect Support.com are set forth in the Risk Factors section of Support.com's Registration Statement on Form S-1 and the most recent Quarterly Report on Form 10-Q on file with the Securities and Exchange Commission. All forward-looking statements are based upon information known to Support.com as of the date of this release, and Support.com assumes no obligation to update any such forward-looking statements. Editorial Contact: Mary Demyan Support.com 650/556-8531 mary@support.com top of page |
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